Driver Operations Specialist

Driver Operations Specialist

Quality Carriers is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers. We are looking for an energetic and reliable Driver Operations Specialist to join our team in Appleton, WI. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity.

Job Summary

This position is the primary day-to-day contact for an assigned group of drivers (generally up to 30 drivers), consisting of company employee drivers and/or independent contractors. Drivers operate on a 24/7 basis; accordingly, the role is expected to participate in an on-call schedule. This schedule will vary based on location and business needs. This position handles a range of driver operation responsibilities, including but not limited to, dispatching, load planning and customer service.

Duties and Responsibilities

Driver Experience/Impact

• Know and facilitate each driver's individual compensation and time at home requirements.
• Maintain a driver calendar to be used to plan all drivers' requested time off or unavailability including compliance related time the driver is not available to work.
• Record all driver home-time requests in TMW and other applicable systems.
• Discuss safety, compliance and service issues with drivers as needed. Facilitate documentation as required.
• Review performance bonus results with all company employee drivers quarterly, providing feedback to maximize bonus earnings.
• Perform a minimum of one driver ride along per quarter.

Safety Responsibility/Impact

• Actively engage drivers daily in safety conversation to help drive the QC Safety Culture.
• Ensure drivers' hours of service are properly updated in the ELD system.
• Work with Operations and Safety to issue breach of contract notices to independent contractors as required.
• Work with Operations, Safety and HR to develop disciplinary actions for company employee drivers consistent with company policy.
• Review system tools and data to provide relevant information to drivers regarding safety, customer service, regulatory and company policy compliance.
• Validate driver dispatch plans to ensure compliance with regulations and company policies.

Regulatory Responsibility/Impact

• Work with the Maintenance team on a daily basis to ensure all company equipment is in full compliance with all federal, state and local regulations.
• Ensure all monthly online safety training is completed and work with drivers and Safety to assign other training or refreshers as needed.
• Verify all tractor profiles are accurate including both presence and working condition of equipped accessories.

Service Delivery/Impact

• Individual customer contracts may exceed 95%.
• Properly pre-trip and communicate all assigned loads for assigned drivers to ensure a minimum of 95% on-time service is maintained.
• Verbally and electronically dispatch all drivers in accordance with company policies, utilizing company devices and software, such as ISAAC tablets, TMW, and TotalMail.
• Coordinate driver utilization with Central Scheduling and Equipment Planning teams to maximize driver earnings while ensuring customer service expectations are met.
• Communicate all potential and real service related issues proactively as they occur to ensure the customer is notified of all late deliveries prior to the planned arrival.
• Work with drivers on a daily basis for a smooth dispatch workflow process.

Planning

• Make the daily schedule and secure the necessary backhauls for all assets using all available inputs, to include, but not limited to, the driver calendar, available yard checks, available orders, and out-of-service reports from maintenance or driver reports.
• Work with surrounding terminals and central scheduling to maximize loaded miles on all assets.
• Manage the end-to-end tank wash process for all terminal-assigned equipment, including timely tank wash assignments, confirmation of prior product compatibility with the tank wash, scheduling, PO coordination, and ongoing communication with the tank wash on ETA to ensure timely completion.

Financial Responsibility/Impact

• Manage driver capacity priorities.

Benefits

• Medical
• Dental/Vision
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Additional Voluntary Benefits

Requirements

Skills and Abilities

• Excellent communication and interpersonal skills.
• Experience with DOT Requirements, CSA expectations and Safety procedures.
• Ability to travel multiple times per year as needed for training and career development purposes.
• Highly proficient computer skills. Must be comfortable using a computer and various software programs.

Education and Experience

• 4+ years truck transportation industry experience or 4-year degree preferred.
• 2+ years of experience in a leadership or management position.

Additional Job Information

Position Type/Expected Hours of Work

• This is a full-time position, in office, 5 days a week.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Physical Demands

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Employment Opportunity

Quality Carriers, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.