Production Team Assistant

Job Title: Production Team Assistant Role Summary: The Production Team Assistant plays a pivotal role in ensuring every interaction at YPAC Productions is marked by warmth, professionalism, and efficiency. This position primarily focuses on front-of-house duties while also supporting backstage operations under the guidance of the Production Manager. Role Responsibilities: Address special guest needs and requests promptly. Engage with students while they are waiting for rehearsal to begin. Ensure safe release of students to their caregivers post-production. Process YPACShop Retail orders efficiently. Serve as a host for special events as required. Coordinate with technical staff for smooth operation during productions. Assist performers and crew with backstage needs. Ensure props, costumes, and other backstage materials are organized and ready. Help set up and strike sets as necessary. Assist in coordinating rehearsals and backstage schedules. Support performers during costume changes and scene transitions. Assist with backstage communication and cueing. Coordinate with stage managers and directors for backstage requirements. Provide assistance with lighting, sound, and other technical aspects backstage. Assist in snow removal and pathway salting as needed for outdoor productions. Assist guests in selecting merchandise and provide product information. Process transactions accurately and efficiently using the POS system. Maintain organized and visually appealing merchandise displays. Monitor inventory levels and restock merchandise as needed. Provide excellent customer service to enhance the shopping experience. Welcome guests as they arrive and assist with seating arrangements. Direct guests to their seats and provide assistance if needed. Monitor seating areas to ensure compliance with venue capacity and safety regulations. Distribute programs or other materials to guests as necessary. address any guest concerns or inquiries with professionalism and courtesy. Provide directions or assistance to guests navigating the venue. Answer questions about the event, venue amenities, or local area. Inform guests about any special promotions or upcoming events. Engage with guests in a friendly and approachable manner, creating a welcoming atmosphere. Expectations: Uphold YPAC Core Values and mission. Possess a deep belief in children's potential to meet high expectations. Thoroughly understand YPAC systems, Policies & Procedures, and utilize the YPAC Wiki effectively. Respond promptly to center initiatives and communications. Accomplish tasks within designated timeframes. Demonstrate a solution-oriented approach and collaboration skills. Maintain reliable attendance and provide adequate notice for absences. Respond positively to feedback and engage in problem-solving. Be open to new ideas and approaches. Requirements and Skills: Exhibit maturity, professionalism, and a strong work ethic. Exceptional customer service and interpersonal skills. Ability to connect with students of all ages and build trust. Outgoing, energetic, and positive demeanor. Effective task prioritization in a fast-paced environment. Comfortable working in a loud environment and standing for extended periods. Team player with attention to detail and organizational skills. Flexibility to work varied shifts, including nights and weekends. Clear and effective communication with various stakeholders. Timely completion of tasks with accuracy. Training and Professional Development: Attend Season Kick-Off Team Training sessions. Obtain YPAD Certification within the first 90 days and renew every 2 years. CPR Certification within the first 90 days and renewal every 2 years. Commit to 12 hours of personal and professional development annually. Attend workshops or educational courses as required. Share acquired knowledge with the team for collective growth. Dress Code: Maintain a clean and tidy appearance. Clothing should be free of rips, stains, and inappropriate content. Midriffs must be covered at all times. This role offers a unique opportunity to contribute to the vibrant atmosphere and exceptional customer experience at YPAC Productions while gaining valuable skills and professional development opportunities. #J-18808-Ljbffr YPAC