Customer Service Assistant

Job Title: Customer Service Assistant
Location: Michigan Works! Southeast - Ann Arbor MI
Reports to: Service Center Manager
Supervises: N/A
FLSA Status: Full-time Non-exempt

Come Join Our Team!
At Michigan Works! Southeast we are the front lines of workforce development meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale Jackson Lenawee Livingston and Washtenaw counties we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections we empower individuals to build a brighter future and support businesses in achieving their goals.
If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce we invite you to join us. Together we can create pathways to success for both career seekers and employers.

Job Summary
Under the supervision of the Service Center Manager performs consistent quality supportive services to customers accessing the Michigan Works! Service Center employers partners and MWSE staff. Performs routine clerical duties including data entry correspondence copying filing preparing reports and assisting with community events. The Customer Service Assistant may also perform follow-up activities and assist with the preparation of reports job search documents including resumes cover letters and applications and other materials.

Essential Duties and Responsibilities

• Provide excellent customer service to all internal and external customers
• Assist Unemployment Insurance (UI) claimants in registering for work as required by the Unemployment Insurance Agency (UIA) including the completion of CI page in Pure Michigan Talent Connect.
• Ensure compliance with UI work requirements
• Comply with the Wagner-Peyser Act regulations and the Employment Services State Polices and Manual including mandated processes for serving populations such as the Veterans and persons with disabilities
• Enter data into multiple computer databases including registering customers in data tracking systems
• Develop and download customized reports according to customer employer or management needs
• Provide administrative assistance to staff including any necessary processing preparing correspondence reports copying maintaining and creating new files
• Work with data specialist to coordinate data information sharing
• May assist in follow-up activities including contacting customers to determine employment status and service needs
• Identify customer needs and direct them to relevant activities within service center or to partners
• May explain program services and refer to appropriate program or staff members
• Assist with Service Center coverage within the MWSE region
• Work with MWSE staff to coordinate events held at the Service Center
• Participate in MWSE outreach events
• May prepare and distribute calendars of workshops job fairs and other events
• Properly answer telephone and route calls
• Order required office supplies with supervisors approval
• Assist Service Center Manager with processing support services and training requests
• Handle stress appropriately and interact well with others
• Regular in-person onsite attendance
• Other duties as assigned

Qualifications

All Michigan Works! Southeast team members are expected to be technically competent and committed to continuous development of their skills. The following skills knowledge and education or certifications are specifically required for this position:

• High school diploma or equivalent directly related experience; Associates or specialized business training preferred
• Proficient with Microsoft Office Suite including Word Excel PowerPoint and Outlook
• One year office experience preferably in workforce education or human services setting
• Excellent communication and interpersonal skills required
• Ability to interact with employees and customers in a professional manner at all times including during stressful situations is required
• Travel between service centers as necessary to meet the needs of theorganization

Compensation :$15.87 to $21.16 per hour.

Benefits Offered:
At Michigan Works! Southeast we are committed to supporting our employees well-being and professional growth. We offer a comprehensive benefits package that includes:

• Medical Dental and Vision Insurance
• Pay in Lieu of Health Insurance
• Short- and Long-Term Disability
• Retirement Benefit with a 4% Employer Match
• Generous Paid Time Off
• Paid Holidays
• Employee Assistant Program

Application Process:
Apply online at Michigan Works! Southeast website regarding the application process may be directed to

Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin marital status veteran status political affiliation or belief physical or mental disability genetic information age sexual orientation gender identity height weight or any other legally protected status in accordance with applicable federal state and local laws.

Required Experience:

Junior IC