Guest Services Agent

Blue Mountain Resort Seasonal Guest Services Agent

Have you ever dreamed of being a part of the Blue Mountain Resort team? Winter season is right around the corner, and we want YOU for Blue! Seasonal Guest Services Agents are responsible for providing exceptional customer service to our guests at the resort during our winter season. We are seeking a punctual, detail-oriented individual who thrives in a fast-paced environment and is excited for an opportunity to provide a guest with an experience that is beyond their expectations and to create guests for life.

Requirements:

• Must be 18 years of age.
• Minimum 16 hours per week preferred.
• Must be available to attend paid training sessions mid-November, with a tentative season start (weather permitting) the first week of December.
• A willingness to work a flexible schedule on-site, including days, nights, weekends, and holidays.
• The desire to be an integral part of a growing resort team.
• A friendly, guest-focused, and responsive attitude.
• A high level of organization and time management abilities.
• The ability to juggle and prioritize changing tasks and various guest needs in a fast-paced environment.
• Exceptional listening and communication skills.

What you can expect:

• Provides exceptional service while helping guests select products and packages that best suit their individual needs.
• Conducts ticket sales and rental transactions in a courteous, service-oriented manner.
• Responds in a positive and helpful manner while addressing guest questions and concerns.
• Identifies opportunities to recommend and upsell products and services to visitors.
• Performs general clerical duties.
• Maintains cleanliness of workspaces and surrounding areas.

What we can offer you:

We offer the opportunity to join a growing company with over 40 years in the hospitality industry and be a part of setting a new standard of excellence in guest satisfaction. We understand the importance of both personal and professional growth and support our team members in achieving their goals. Team members enjoy benefits including a free season pass and activities around the resort, discounts on food and merchandise, and special team celebrations in an environment that gives you the opportunity to play where you work!

Why it's so great to work for Blue Mountain Resort:

Blue Mountain Resort offers an environment that encourages personal and professional growth, collaboration, safety, and fun. We are committed to fostering a rich learning environment based on individual talents and goals. Together we strive to cultivate a community based on trust and respect.

This job description is a general outline of the responsibilities and duties. Additionally, it is not limited to these specifications and is subject to revision by Blue Mountain Resort at any time.

Job offers are contingent upon successful completion of a background investigation and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Blue Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Blue Mountain Resort, Poconos, PA