Electrical Service Department Manager - Career Growth + Bonus

Job Description

Job Description

At Capital Heating, Cooling, Electric, & Plumbing , our people are our most valued resource. One of Milwaukee’s most trusted and recognized Electrical, HVAC, and plumbing service providers for the past two decades, Capital Heating, Cooling, Electric, & Plumbing , provides unparalleled residential electrical services, while also offering expert plumbing services while ensuring exceptional customer service with every client interaction. Because of the dedication of our team, we’ve been recognized by multiple publications as one of Wisconsin’s Best Places to Work . With a team of seventy employees and an owner who is in the shop every day, we are one of the busiest and most established home-service companies in Metro Milwaukee — a stable organization with real long-term growth.

As we move into a phase of growth, owner-led and locally owned Capital Heating, Cooling, Electric & Plumbing is seeking an experienced and motivated Electrical Services Manager to join our team of industry professionals. Unlike other residential companies, our focus lands firmly on our employees, training up with an emphasis on advancement & promotion for those looking for a home in the field. The Electrical Services Manager owns and builds our electrical department. Today the department is a four-technician operation on a $2M annual revenue pace with demand outpacing capacity. We are rounding out our team with one more technician, and ownership's ambition is $5M and beyond. The Electrical Services Manager is responsible for growing the team, running the department's daily operations including scheduling, parts and materials, quality, and budget, and operating the quoting engine that turns opportunities generated by our in-home sales team into accurately scoped, profitably priced electrical projects. An electrical license is not required — technical scope authority runs through our Master Electrician of Record.

If you can manage your team while balancing resources, implementing refinement & improvement strategies, and want to work for a company that genuinely invests in your professional and personal success, please apply today.

What We Offer :

• $85,000–$95,000 Base Depending on Experience + Monthly Performance Bonus up to $15,000/year. $100K–$110K Realistic First Year Earnings
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Vacation & Paid Holidays
• Paid Continuing Education & Professional Development
• Supportive, Team-Oriented Company Culture
• An Owner Who Values his Team Above All

Why Work With Us Rather Than a Commercial Provider:

• Home Every Night – No Late Night, On-Call Responsibilities
• No GCs or Retention Billing
• No Travel – Local Work Only
• A Department That Will be Yours to Build
• An Owner Who Promotes from Within

Primary Responsibilities Include:

• Recruit, hire, onboard, and develop electricians and apprentices. Grow the department to full planned headcount within the first year and maintain an always-active recruiting pipeline thereafter.
• Maintain training and development plans per technician, coordinating technical mentorship through the Master Electrician.
• Route complex or high-value scopes through the Master Electrician of Record's technical review before release. Maintain the dollar/complexity threshold governing which quotes require sign-off.
• Track quote volume, turnaround time, close rate, and sold-job margin. Coach Comfort Advisors on electrical opportunity identification and accurate field information capture. Own the electrical quoting process end to end.
• Manage parts and materials. Scope sold jobs, order accurately, and stage jobs so no crew waits on material. Process returns and maintain supplier relationships and account terms.
• Manage budget, revenue, gross margin, labor utilization, and materials cost.
• Partner with the Master Electrician of Record on code compliance, licensing requirements, and inspection outcomes. Ensure all work is performed under appropriate licensure and permits.
• Maintain safety standards and documentation for all department field work.

Successful Candidate Must Have:

• Must be at least 21 years of age
• High school diploma or equivalent
• Minimum of 5 years’ experience leading service-industry field teams (trades, home services, or comparable), with direct responsibility for hiring and building a team.
• Desire to build a team rather than simply maintain one.
• Experience quoting or estimating technical work.
• Electrical estimating is strongly preferred. Strong HVAC, plumbing, or construction estimating with genuine electrical fluency will be considered.
• Have a working electrical knowledge sufficient to scope residential projects credibly regarding service upgrades, panel work, EV charging, generator installs, and remodel wiring, and the judgment to know what requires the Master Electrician's review.
• Department budget or P&L ownership with demonstrated margin management.
• Fluency with field-service management platforms (ServiceTitan or comparable), scheduling tools, and performance reporting.
• Clear written communicator, disciplined about documentation, follow-through, and delivering commitments on time.
• Experience/exposure to journeyman-level work, electrical estimator, or PM at an electrical contractor is preferred but not required.
• Experience with residential home services, particularly in a call-by-call or in-home sales model, is preferred but not required.
• Background in partnering with an in-home sales team on project quoting is preferred but not required.
• Valid driver’s license.

Send a resume and a brief note on the best team you’ve built — how many people, from what starting point, and what happened to revenue while you led it.

Capital Heating, Cooling, Electric & Plumbing is a leading employer in the Milwaukee Metro area and is looking to expand our team! Recognized as a BizTimes Future 50 company and honored by the Milwaukee Business Journal as one of Milwaukee's Fastest Growing Firms, we are proud to be a preferred workplace destination.

Company Description

Capital Heating, Cooling, Electric & Plumbing is a leading employer in the Milwaukee Metro area and is looking to expand our team! Recognized as a BizTimes Future 50 company and honored by the Milwaukee Business Journal as one of Milwaukee's Fastest Growing Firms, we are proud to be a preferred workplace destination.