Billing Reimbursement Specialist

Job TitlePRIMARY RESPONSIBILITIES:Ensure timely submission of electronic and paper claims to insurance companiesCorrect billing submission errors, claim edits and other billing work queuesResponsible for unbillable, patient demographic updates, payer rebills and other error reportsProvide patient balance estimates, collect patient payments and verify insurance coverage and benefits for all payers, including Medicare, Medicaid, and commercial insurancesAnswer and respond to telephone, email, and faxed inquiries from internal and external customers, which include clients, patients, and insurance carriersProcess, sort, and direct incoming and outgoing mail to the appropriate teams and departmentsMaintain patient accounts by appropriately notating, updating, and collecting patient demographic, and insurance informationRequest medical records and other patient information, when appropriateProvide management team with immediate feedback on issues affecting workflow, reimbursement, and customer serviceIdentify insurance contract opportunities/requirements and communicates to the Payor Relations departmentAdhere to appropriate quality control, confidentiality, and HIPAA guidelinesAttend staff meetings and report on monthly performance and activitiesSupply excellent customer service, whether to inside stakeholders or external customers/contactsQUALIFICATIONS, SKILLS & COMPETENCIES:Bachelor's degree, preferred3 + years in customer service, insurance verification and insurance billing, requiredPrevious experience with medical claims processing, insurance verification, medical records and insurance terminologyCompetency with Windows PC Applications, including strong Microsoft Word and Microsoft Excel skillsStrong keyboard and navigation skills and ability to learn new computer skills & applicationsAbility to handle multiple tasks and accurately process high volumes of work, while prioritizing work and managing time effectively to meet deadlinesCapable of making decisions and solving problems using established departmental standard operating procedures and guidelines with limited supervisionDemonstrated effective and appropriate communication styles and interpersonal skills that promote positive and professional working relationships with peers and management teamAbility to assist with and adapt to departmental and / or company procedural changesAs this is a hybrid position, must be able to commute to headquarters in Mount Laurel, NJAble to work a 40-hour schedule within the operating hours of the department, 8 AM to 9:30 AM start time and ending 5:00 PM to 6:30 PMIt may be necessary, based on business and departmental need, to work occasional overtime and/or weekends.Telecommute work possible, subject to business environmental conditionsBENEFITS:Competitive salary and bonus structureHealth, dental and vision insurance as well as other ancillary benefitsRetirement savings plan – 401(k) – with company matchPaid time off (PTO) and holidaysProfessional development and training opportunitiesEmployee wellness programsEEO STATEMENT:RMX Monitoring, LLC. is an equal opportunity employer who openly supports and fully commits to recruitment, selection, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, and/or local laws. Inclusion and diversity amongst our teams is essential to our success.