RFP Team Member

RFx Bid Manager/Operations Analyst

The Strategic Operations team in Salesforce's Global Public Sector Business Unit is a growing and cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization. We are seeking a highly motivated and experienced Bid Manager to lead the bid process for assigned bids within the Global Public Sector of Salesforce. You will be responsible for developing and managing all aspects of the bid lifecycle. You will also be responsible for creating and editing high-quality bid content for bids, as well as developing and maintaining our natively built content library, Utopia. You will work closely with internal teams to gather information and ensure alignment. This role requires a strong understanding of bid management principles, excellent written and verbal communication skills, and the ability to work collaboratively with remote teams.

Responsibilities:

• Be a subject matter expert for all processes unique to the public sector marketplace related to formal RFx responses and other proposals.
• Support RFx Requests & Go/No Go triage operations and processing activities for requests that come through the RFx Program.
• Responsible for supporting the coordination and content response development of public sector tenders, requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.
• Develop bid/response plan and schedule for all phases of the response development process.
• Manage/track all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, legal, and compliance teams; coordinate and communicate with responding partners where required; and coordinate internal content reviews with executive management and legal.
• Structure, write, edit, and format all types of response content (general, functional, technical), tailoring the content around the customer requirements, in a creative, compelling, and compliant manner.
• Participate in the development of written questions to seek clarification from procurement officials throughout the procurement process, and remain current on all amendments and modifications.
• Review and understand customer requirements. Conceptualize and write compelling response content using proposal boilerplate library and developing from scratch as required.
• Help educate the Sales, Solution Engineering and other teams on the RFx process.
• Create and manage RFx boilerplate content repository and library of completed responses in multiple languages.
• Participate in developing and writing proposal win themes and executive summary sections.
• Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency.
• Develop and share best practices with team members to enhance the quality and efficiency.
• Able to manage complex processes, problem solve, adapt to change and communicate effectively with a range of stakeholders.
• Build relationships and work cross-functionally with a diverse set of business partners.

Required Skills & Experience:

• Location: Central or US East Coast Remote
• A broad knowledge of Salesforce applications or transferable job experience for other, similar cloud-based solutions such as Microsoft or Oracle.
• 5+ years of experience in a proposal development/bid management role selling products and services responding to government solicitations under a direct and indirect contracting model.
• 5 years of experience in the technology consulting industry in a writing role supporting responses for government organizations.
• Experience with technical writing for cloud Software-as-a-Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) solutions.
• Writing and editing proposal content, ensuring it is persuasive, accurate, and compliant.
• Creating new content from internally available collateral.
• Tailoring content to meet specific client requirements and industry standards.
• Utilizing and maintaining a natively built content library for reusable assets.
• Ensuring content alignment with brand guidelines and messaging.
• Proactively seeking ways to improve and implement the quality and searchability of the content.
• Managing and updating bid resources and libraries with best practices and relevant content.
• Bachelor degree (or equivalent work experience)
• Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) and Google Suite (Gdocs, Gsheets, Gchat)
• Self motivated to excel in a remote position collaborating effectively with a remote team; possess the ability to work in a fast paced environment with changing priorities and deadlines.
• Ability to work occasional overtime if necessary.
• Highly desirable skills: Proven experience with Loopio, Qvidian or similar proposal management software APMP certification and/or PMP certification