Automotive Service Advisor - Fort Collins, CO

Senior Service Advisor

The short version: We're hiring a Senior Service Advisor who can own the drive with confidence. If you've built a book of customers who ask for you by name, hit your numbers without leaning on high-pressure tactics, and can steady a busy Saturday morning lane, we should talk. Why this seat: Fort Collins is a service market with real volume and real loyalty a lot of our customers have bought three and four vehicles from us. That means your job isn't chasing one-time repair orders. It's protecting relationships worth a decade of revenue. You'll work a well-equipped shop with technicians who don't need to be babysat, a parts department that keeps you supplied, and a fixed ops leader who will back your decisions in front of a customer. We invest in advisors who want to grow not ones we plan to replace in eight months.

What you'll do:

• Serve as the primary point of contact for customers from write-up through delivery set expectations clearly and then meet them
• Build accurate, well-documented repair orders that technicians can actually work from
• Present recommended maintenance and repairs honestly, with the "why" behind each item, so customers make informed decisions
• Manage the status of every open RO in your queue and communicate proactively no customer should ever have to call and ask what's happening with their vehicle
• Handle warranty, extended service contracts, and Nissan-specific programs correctly the first time
• Resolve escalations before they become surveys or reviews, and know when to bring a manager in
• Mentor newer advisors on process, product knowledge, and customer handling
• Hit and exceed targets for hours per RO, effective labor rate, and CSI

What we're looking for:

• Required: 3+ years as a Service Advisor in a franchise dealership
• Demonstrated track record on CSI and customer retention be ready to talk about your actual numbers
• Ability to explain technical work in plain language without talking down to anyone
• Comfort with dealership DMS and service scheduling systems
• Valid driver's license with an insurable record
• Professional written and verbal communication
• Strongly preferred: Nissan experience (NNAnet, Nissan warranty submission, Nissan service certifications)
• Experience mentoring or leading a service drive
• ASE C1 Service Consultant certification
• Bilingual English/Spanish

What actually makes someone succeed here: The best advisors we've had share the same traits: they follow up before they're asked, they'd rather deliver bad news early than good news late, and they treat the technicians as teammates instead of a resource to argue with. Skill can be trained. That temperament can't.

Compensation and benefits: Base plus commission on customer-pay labor and parts gross, with a performance bonus tied to CSI. Realistic first-year total earnings: $90,000$95,000 depending on experience and performance. Medical, dental, and vision coverage. 401(k) with company match. Paid time off and paid holidays. Employee discounts on vehicles, parts, and service. Paid Nissan factory training and certification. Five-day schedule with rotating Saturdays.

Element Partners is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.