Creative Repair Specialist

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

Surface Experts is looking for our next Creative Repair Specialist to join our existing highly collaborative team in Kansas City. If you’re excited about learning new things, finding creative solutions to traditional problems, and impressing customers, we’d love to meet you! Our repair specialists have a strong eye for detail, with an artistic touch. We solve traditional problems with a creative approach that others just can’t replicate. If you are looking to build on a strong foundation of repair skills, enjoy working with your hands, and find yourself with creative hobbies, Surface Experts may be the place for you. We provide a service you can be proud of with a team you'll enjoy working with. 

A Day in the Life of a Surface Experts Technician: 

WE OFFER:

• Base Salary + Add-on Commission + Bonus Opportunity : Performance-based commissions starting on day one; bonus eligible in first full month
• Time Off: Paid holidays and time off
• Company Car: Each repair specialist drives a branded company vehicle for job duties
• Wellness stipend: Provided for assistance with medical benefits
• Cell phone stipend: You can choose a company cell phone or stipend 
• Paid New Hire Training: Onboarding includes learning alongside a trained repair specialist
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Mentorship Opportunities: Ongoing repair training and career development
• Flexible Work Schedule: Can accommodate midweek appointments
• Great Work/Life Balance: Occasional overtime; No required nights or weekends
• Tools Included: All necessary tools and products are provided
• Small Business: Local business with an owner who works alongside the team each day
• Dedicated Help Lines: Support Team on call to assist with questions

JOB DUTIES AND RESPONSIBILITIES
As a Surface Experts Field Technician, your job is to repair small spot damage on interior surfaces, such as bathtubs, countertops, cabinets, appliances, floors, etc. You build relationships with customers based on trust, reliability and quality service. You look for opportunities to expand our sales and services by educating customers on our unique services. You work as a team to collaborate and reach goals. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

In the Field Daily
o   Perform work on-location within the Kansas City area (primarily northland and downtown) 
o   Complete 4 or more creative repairs each day
o   Problem-solve with repairs in a variety of settings like apartments, construction sites, hotels, etc

Customer Service and Communication
o   Treat residents and staff with exceptional customer service
o   Communicate frequently and consistently with team throughout the day through chats and mobile app updates, managing to your schedule.
o   Identify additional opportunities and educate customers on available services 

Creative Repair Process
o   Learn and integrate our one-of-a-kind 5-step process into your creative routine
o   Master each instrument and tool in your personalized kit
o   Flex your artistic talents – each repair requires a unique solution

QUALIFICATIONS

• Excellent communication and collaboration skills 
• Must be able to see, distinguish, and replicate colors – A familiarity with color and color matching is integral to our process. 
• Hands-on experience doing some form of creative or manual work. Experience repairing stone, metal, wood and/or bathtubs is preferred.
• Attention to detail
• Commitment to quality work within expected timelines
• Proven motivation to provide excellent customer service
• Professional, caring and service-minded; team-oriented
• Licensed to operate a passenger car and have a clean driving record 
• Ability to lift 30 pounds, climb stairs, and kneel frequently and for prolonged periods to access repairs
• Excitement and energy to be part of a growing team 

 
ABOUT SURFACE EXPERTS
Surface Experts is repairs minor damages to many hard interior surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels … you name it! We are a national franchise growing our local team.

• By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye.
• We help our customers avoid resurfacing through repairs that result in happy customers who keep returning. Our goal is happy customers who have saved money and time while avoiding adding another damaged surface to the landfill. 
• Our typical repair doesn’t make a mess and takes less than 2 hours. Technicians usually need only a small amount of product, meaning they can carry everything with them in a small truck or car.