Dispensary Associate - Full Time

Trulieve, a company in the rapidly growing cannabis industry, offers a full-time Dispensary Associate position focused on educating customers about cannabis products, providing exceptional patient service, and facilitating purchases in compliance with state regulations. The company emphasizes natural, hand-grown products designed to alleviate symptoms related to serious medical conditions, with staff collaborating closely with physicians to ensure proper care and dosage. Key job duties include customer service, assisting with product returns, processing orders efficiently, maintaining cleanliness, and resolving customer issues, with additional responsibilities in delivery and online support as needed. Candidates must be at least 21 years old (18 in certain states), have a high school diploma or equivalent, prior cash handling and customer service experience, a valid driver’s license for delivery roles, and must pass a background check; the position offers a pay rate of $15.15/hour plus tips and a comprehensive benefits package. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. Pay: $15.15 an hour (position is also eligible for tips) KEY DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to customers, guests, and coworkers. Provide empathy and compassion to patients. Provide theTruExperiencethrough elevated patient service standards, behaviors, and product knowledge. Assist Managers and Shift Supervisors with returnsin accordance withcompany policy. Prepare and process patient orders ina timelyand efficient manner. FollowTrulievePolicies and Procedures. Work directly with the leader on duty to enhancethe customerexperience. Assistcustomers with any product or device issues. Work with leadership and management to find solutions to customer issues. Document customer issues and concerns on the customer's profile. Maintain a clean and well-stocked workstation throughout the shift. Any other task(s) asassigned by Management. *Employees MAYbe requiredto performadditionalteam tasks on an as needed basis. Please let us know if there are any issues performingadditionalduties within some of the crossover job descriptionsbelow.* ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED: Mustpossessa valid driver’s license and clear driving record to fulfill delivery driverrole Follow allTrulievePolicies and Procedures as deliveryassociate ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT: Assistwith processing all online orders, including deliveries, in a 2-hourtimeframe. SKILLS AND QUALIFICATIONS High-school diploma or equivalent and experience in the field or in a similar field. Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT,PAand WV). Prior experience, preferably in retail and/or customer serviceareais a plus. Must have prior cash handling experience. Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels. Must possessexcellent people skills and be able to communicate effectively with others in both verbal and written form. Must be able to work effectively without supervision and in a team environment. Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion. Able to understand and follow written/oral instructions. Ability to interact with customers and team members respectfully and politely. Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices. Must possethe mental and physicalcapacitiesnecessary to perform the job duties. Must possessa valid driver's license and a clean driving record to fulfill the Delivery Driver role. Must be able to pass a comprehensive background record check. Additional Requirements Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility. Physical Requirements While performing the duties of this job, the employee is: Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices: Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; positionself and/orobjects at floor level (e.g., crouch, stoop, kneel, crawl) Occasionally required to remain in a seated position. Work Schedule Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays. A comprehensive benefits package including paid time off is offered with this position. This position will work up to 40 hours per week and will be available "after hours" based on business needs. Equal OpportunityEmployer -TrulieveSupports a Drug Free Workplace Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal,stateor local laws. Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. #J-18808-Ljbffr Savvyherb