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Shift Leader

Baskin Robbins

Shift Leader

Shift Leaders are generally responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities include:

  1. Maintain operational excellence
  • Support a respectful team environment
  • Communicate shift priorities, goals, and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Work in a team environment
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state laws
  • Drive profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to brand standards

Skills/qualifications:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • High school diploma or equivalent, preferred

Competencies:

  1. Passion for results
  • Understands and exceeds guest expectations, needs, and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following brand recommended guest recovery process
  • Guest focus
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
  • Problem solving and decision making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal relationships & influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Vacancy posted 9 days ago
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