Shift Lead Part Time 25 - 35 Hours Cincinnati Anderson

✨ SHIFT LEAD – ALTITUDE TRAMPOLINE PARK (TPOG) ✨ Join a high-performance team. Lead with Pride & Passion. Altitude Trampoline Park is seeking driven, accountable, guest-focused Shift Leads ready to elevate the guest experience and support the relaunch of key park attractions. This role is perfect for leaders who thrive in fast-paced environments and want to grow within a franchise group that rewards performance and excellence. Position Summary Shift Leads are front-line leaders accountable for operational execution, staff development, safety enforcement, and a predictable guest experience. You will serve as the manager on duty and set the tone for professionalism, performance, and culture each shift. ⭐ What You'll Lead & Own Operational Leadership Act as the on-duty manager overseeing all park operations and team members. Ensure completion and verification of daily tasks through Jolt and in-park walkthroughs. Maintain a clean, organized, and safe facility at all times. Enforce all safety rules and company policies consistently. Guest Experience Excellence Deliver a predictable, elevated guest experience during every interaction. Support birthday parties, events, and peak rush periods with structure and confidence. Handle guest concerns professionally while maintaining service recovery standards. Team Development & Accountability Lead the Pre-Shift Meeting to align staff on priorities, assignments, goals, and standards for the shift. Motivate and coach team members using the seasonal Pride & Passion initiative. Hold staff accountable to expectations, professionalism, and task completion. Document performance concerns and follow the 3-write-up corrective process. Operational Execution Oversee party flow, check-in, and room readiness with consistency. Ensure all attractions are properly staffed and maintained, using the iPad-based digital maintenance log to report issues accurately. Support sales initiatives, membership offers, concessions upselling, and retail goals. Schedule Requirements This role requires dependable availability during high-volume times. Shift Leads must: ✔ Work two weekend days each week ✔ Close at least two nights per week ✔ Maintain reliable, consistent scheduling availability Accountability is essential - flexibility is a bonus. What We're Looking For You are a strong fit if you: Lead by example with presence, energy, and professionalism Thrive in fast-paced, guest-centric environments Are confident directing a team and giving real-time coaching Maintain high standards for safety, cleanliness, and execution Are dependable, organized, and solutions-focused Want to grow into a future Assistant Manager or General Manager role Goals for This Role Strengthen staff accountability and shift structure Improve guest experience consistency and service scores Support membership recovery and revenue growth Drive predictable party and attraction operations Build a culture of excellence, pride, and ownership Qualifications Prior leadership or supervisory experience preferred Excellent communication and team-management skills Ability to lead in a fast-paced environment Commitment to professionalism and reliability Positive attitude and strong problem-solving abilities Why Join Altitude? Altitude (TPOG) invests in leaders. Strong Shift Leads are developed into the next generation of Assistant Managers, GMs, and multi-unit leaders as our parks grow. Ready to Make an Impact? Apply now and help shape the next phase of growth at Altitude. Join a team that leads with Pride. Passion. Performance. #J-18808-Ljbffr