Customer Quality Specialist
$68.6k - $109.76kFull-time
ABB
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:
Customer Quality Manager __ Key Responsibilities
Customer Quality Manager __ Key Responsibilities
- Represent the Voice of the Customer within the organization.
- Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
- Using quality data analytics from the organization to identify risks, failures, and non-conformances.
- Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view.
- Bachelor's or Master's degree in Engineering (Mechanical preferred).
- The ideal candidate should have at least a basic knowledge of 2 of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
- Ability to lead a team and work with cross-functional teams.
- Great communication skills and diplomacy to deal with our customers.
- Good knowledge of MS Office.
- Candidates must already have a work authorization that allows them to work for ABB in the United States.
Vacancy posted more than 2 months ago
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