Customer Service Representative (Delivery Scheduling)

Location: Dallas, TX (On-site)
Reports To: Sr. Manager of Logistics and Warehouse Operations (Norma)
Company: Scout Design Studio

Schedule: Monday-Friday 8am-4:30pm
Rotating On-call: Saturday and Sunday for Driver Delivery Exceptions

Salary: $52,000 per year

About Scout
Scout Design Studio is a rapidly growing design-forward furniture and home goods company known for bold aesthetics, creative risk-taking, and a relentless focus on quality. Headquartered in Dallas, Texas, we ship our unique pieces to clients across the United States, providing white-glove service and unmatched attention to detail at every touchpoint.

Position Summary
Scout is seeking a detail-oriented and proactive team member to oversee and coordinate nationwide delivery operations using DispatchTrack. This role ensures seamless logistics by routing deliveries, maintaining communication with drivers and clients, and optimizing delivery schedules to meet Scout's high standards of service.

Key Responsibilities

• Route and schedule furniture deliveries to clients across the U.S. using NetSuite and DispatchTrack.
• Serve as the main point of contact for delivery drivers-supporting real-time updates, changes, or issues during transit.
• Communicate proactively with clients regarding ETAs, delivery windows, and changes.
• Monitor live delivery progress and troubleshoot delays or routing issues.
• Coordinate with Scout's warehouse, logistics, and customer service teams to ensure product readiness and delivery accuracy.
• Analyze delivery data and optimize routes for efficiency and cost-effectiveness.
• Ensure compliance with delivery procedures and customer service standards.
• Maintain accurate records of deliveries, exceptions, and resolutions.
• Contribute to continuous improvements in Scout's delivery systems and client experience.

Requirements

Qualifications

• Proven experience as a dispatcher, logistics coordinator, or delivery scheduler (furniture or large-item logistics preferred).
• Hyper detail-oriented with a passion for process improvement.
• Proficiency in DispatchTrack or similar delivery routing software (preferred).
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication, especially in customer-facing situations.
• Ability to work calmly in a fast-paced, deadline-driven environment.
• Experience coordinating deliveries across multiple time zones a plus.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on all Scout products
• Opportunity to grow within a creative and entrepreneurial team