Manager of Clinical Services

Job Details Job Location: Beaver Dam Family Care - Beaver Dam, KY 42320Position Type: Full TimeJob Shift: AnyPOSITION TITLE: 129 - Manager of Clinical Services LOCATION: Clinical REPORTS TO: Director of Provider Practices REVISION DATE: 6/9/2026 QUALIFICATIONS: EDUCATION: Minimum high school diploma or equivalentrequired for all positions (may be allowed to sign a GED agreement to obtain within 6 months). REQUIRED: anything required must be verified before hire PREFERRED: 2-year degree preferred EXPERIENCE: REQUIRED: 1-3 years of clinical experience PREFERRED: 2+ years in a leadership or supervisory role OTHER REQUIREMENTS OR LICENSURE: Ability to manage multiple clinic operations simultaneously, excellent communication and problem-solving skills, strong leadership ability JOB DESCRIPTION: The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position. PHYSICAL DEMANDS & WORKING ENVIRONMENT: Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Lifting up to 50 lbs may be required, anything over 50 lbs should be a team lift or with the use of a lifting aid. Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents). COMPLIANCE AND REGULATORY EXPECTATIONS: OCH Code of Conduct OCH Policies and Procedures Scope of Practice within License/Certification. HIPAA and HIPAA Security Confidentiality Standards Workplace Safety Mandatory Training Annual Compliance Education ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES: Direct day-to-day clinical operations Ensure adequate staffing, scheduling, and workflow efficiency Collaborate with team leads and providers to maintain smooth operations Address operational issues impacting patient flow and care delivery Monitor performance, provide coaching, and implement corrective actions as needed Support recruitment, onboarding, and retention of clinical staff Promote accountability and adherence to organization standards Ensure compliance with all regulatory, safety, and clinical practice standards Comply with audits, rounding, and tracers to monitor quality of care Support clinics during staffing shortages and high-volume periods Monitor productivity, staffing ratios, and clinical efficiency Assist in budget and cost saving strategies Support revenue cycle processes related to clinical services Track KPI’s operational metrics Partner with executive leadership and providers on service line growth Support implementation of new programs, workflows, and initiatives Ensure clinical operations align with organizational goals and priorities Promote high-quality patient centered care Address service recovery issues and patient complaints Ensure efficient and positive patient interactions Attend organizational meetings as requested Conduct staff meetings to address challenges and/or present any results of objectives, volumes, quality, and organizational changes Prepare and present staff evaluations All other duties as assigned QualificationsQUALIFICATIONS: EDUCATION: Minimum high school diploma or equivalentrequired for all positions (may be allowed to sign a GED agreement to obtain within 6 months). REQUIRED: anything required must be verified before hire PREFERRED: 2-year degree preferred EXPERIENCE: REQUIRED: 1-3 years of clinical experience PREFERRED: 2+ years in a leadership or supervisory role OTHER REQUIREMENTS OR LICENSURE: Ability to manage multiple clinic operations simultaneously, excellent communication and problem-solving skills, strong leadership ability #J-18808-Ljbffr