Director - Epic Revenue Cycle

The Director – Epic Revenue Cycle is responsible for strategic leadership, implementation, optimization, and ongoing support of Epic Revenue Cycle applications across the organization. This role serves as the senior owner of Epic revenue cycle systems, ensuring efficient, compliant, and high performing workflows that support financial performance, patient access, billing accuracy, and regulatory requirements. The Director leads large, cross functional teams and partners closely with Revenue Cycle leadership, Finance, Operations, Compliance, and IT to deliver Epic solutions that align technology with business and financial goals. This role has direct accountability for Epic revenue cycle implementations, upgrades, integrations, and post go live optimization.Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening ClearinghouseRequired Qualificationso Bachelor's degree in information systems, Healthcare Administration, Business, Finance, or related fieldo 5-7+ years of healthcare IT leadership experience, including management of IT revenue cycle teamso Strong understanding of healthcare revenue cycle operations and workflowso Epic certification(s) in requested modules required or ability to obtain within defined timeframe.o Experience managing budgets, vendors, and cross functional initiativeso Excellent executive communication and stakeholder management skillsPreferred Qualificationso Master’s degree (Healthcare Administration, Business Administration, Information Systems, or similar)o Demonstrated experience leading Epic Revenue Cycle implementations or large-scale deploymentso Epic certifications in Revenue Cycle modules (Prelude, Resolute PB/HB, Cadence, etc.)o Experience in large health systems or organizations with multiple entitieso Experience with Epic Community Connect, M&A integration, or payer connectivity initiativeso Knowledge of value-based care and payer contracting workflowsEpic Revenue Cycle Strategy & Governanceo Serve as executive owner for Epic Revenue Cycle modules, including but not limited to: o Prelude, Cadence, RTE, Grand Centralo Resolute PB & HBo Claims & Remittance, Tapestryo Develop and maintain the multiyear Epic Revenue Cycle roadmap aligned with organizational financial strategyo Establish and oversee Epic revenue cycle governance, prioritization, and change control processeso Ensure Epic build and workflows support revenue integrity, patient experience, and regulatory complianceo Act as escalation point for high impact Epic revenue cycle issues and riskso Provide functional governance and oversight for third party revenue cycle solutions (e.g., clearinghouses, patient access tools, automation, denial management, payment platforms) that interface with or influence Epic revenue cycle performance o Ensure third party solutions align with Epic design standards, data integrity, security requirements, and revenue cycle strategy o Partner with IT and Procurement to support vendor selection, contract review, performance management, and integration strategy related to Epic revenue cycle dependenciesEpic Implementation & Deployment (Core Responsibility)o Lead all phases of Epic Revenue Cycle implementations, expansions, and upgrades, including initial Epic system implementation, module rollouts and phased deployments, revenue cycle integrations, Epic upgrades, foundation changes and system conversions. o Ownership of implementation planning, scope definition, resource planning, timelines, and budgetso Partner with Revenue Cycle leadership to design and approve future state workflows for access, billing, claims, collections, and reportingo Ensure Epic build adheres to Epic best practices, organizational standards, and compliance requirementso Coordinate design, build, testing, training, go live, and stabilization activitieso Lead go-live execution and post go live command center operationso Ensure third party revenue cycle tools are appropriately designed, tested, and integrated to support Epic-centric workflows o Maintain Epic as the system of record while ensuring effective interoperability with external vendorsRevenue Cycle Partnership & Stakeholder Engagemento Serve as a trusted advisor to Revenue Cycle, Finance, Managed Care, Patient Access, and Compliance leaderso Translate business and financial requirements into effective Epic solutionso Partner with Clinical, Analytics, and IT Infrastructure and vendor partners teams to align end-to-end workflowso Advise leadership on the operational and financial impact of third-party tools within the Epic revenue cycle ecosystemo Provide regular communication to executive leadership on progress, risks, and outcomesTeam Leadership & Talent Developmento Lead, mentor, and develop Epic Revenue Cycle managers, analysts, and support staffo Build and maintain strong internal Epic capability through training, certification, and succession planningo Ensure appropriate coverage for support, maintenance, and on call needso Foster a high-performance, accountable, and customer focused team cultureOptimization, Support & Financial Performanceo Drive continuous optimization of Epic revenue cycle workflows and system performanceo Monitor Epic revenue cycle KPIs, denials trends, cash flow metrics, and user satisfactiono Assess the effectiveness of third-party solutions supporting Epic revenue cycle operations and recommend enhancements, replacements, or consolidations as neededo Partner with Revenue Cycle leaders to identify system improvements that increase efficiency and reduce revenue leakageo Prioritize and manage enhancements, defect resolution, and technical debto Support reporting, analytics, and automation initiatives tied to Epic revenue cycle dataCompliance, Risk & Securityo Ensure Epic revenue cycle systems comply with CMS, HIPAA, payer rules, and regulatory requirementso Collaborate with Compliance, Audit, and Information Security to ensure third party systems meet organizational and regulatory standardso Support business continuity, downtime procedures, and disaster recovery related to Epic revenue cycle systemso Coordinate Epic implementations and upgrades alongside related third party system integrations Work Environmento Onsiteo Extended hours required during Epic go lives and major implementations.o Occasional travel, as needed. Full timePosting Date: 2026-05-01