Patient Service Rep I

Are you fluent in both Spanish and English and passionate about helping others? Pivotal Health is looking for a compassionate, detail-oriented Bilingual Patient Service Representative to join our growing healthcare team.

In this role, you'll serve as a vital connection between patients, healthcare providers, and referral partners, ensuring patients receive the support and guidance they need throughout their healthcare journey. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service, we'd love to meet you.

Bilingual Patient Service Representative (Spanish/English) Manhattan, NY | Hybrid Schedule (2 - 3 Days In Office Weekly) $23-$25 per Hour (DOE) Full-Time | Benefits Eligible

Are you fluent in both Spanish and English and passionate about helping others? Pivotal Health is looking for a compassionate, detail-oriented Bilingual Patient Service Representative to join our growing healthcare team.

In this role, you'll serve as a vital connection between patients, healthcare providers, and referral partners, ensuring patients receive the support and guidance they need throughout their healthcare journey. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service, we'd love to meet you.

Why Join Pivotal Health?

At Pivotal Health, every phone call, appointment, and patient interaction matters. Our team helps coordinate access to critical diagnostic and treatment services that improve patient outcomes and quality of life.

When you join us, you'll become part of a collaborative healthcare organization that values teamwork, professional growth, and outstanding patient care.

• Hybrid work environment
• Stable, growing healthcare organization
• Professional development opportunities
• Meaningful work that impacts patients nationwide

What You'll Do

As a Bilingual Patient Service Representative, you will:

• Answer inbound and outbound patient calls with professionalism and empathy
• Schedule, reschedule, and coordinate patient appointments
• Verify insurance, demographic, and referral information
• Assist patients with questions regarding appointments, documentation, and services
• Maintain accurate patient records within electronic healthcare systems
• Communicate with physician offices, referral sources, and healthcare partners
• Document patient interactions and follow-up activities
• Ensure timely and accurate completion of scheduling and intake tasks
• Support department initiatives and administrative projects
• Perform general office and clerical duties as needed

What We're Looking For

Required Qualifications

• Fluent in Spanish and English (written and verbal)
• High School Diploma or GED
• Strong computer, data entry, and multitasking skills
• Exceptional customer service and communication abilities
• Strong attention to detail and organizational skills
• Ability to work effectively in a fast-paced healthcare environment
• Reliable attendance and professional work ethic

Preferred Experience

• Patient Services Representative
• EPIC experience
• Medical Receptionist
• Medical Scheduler
• Healthcare Customer Service Representative
• Call Center Healthcare Representative
• Medical Office Assistant
• Healthcare Administration

Healthcare scheduling, insurance verification, referral management, or patient intake experience is highly preferred.

Schedule & Work Environment

Manhattan, NY

This is a hybrid position requiring employees to work two days per week in our Manhattan office , with the remaining days worked remotely following successful completion of training.

Dependable attendance and punctuality are essential, particularly during training and onboarding.

Benefits

We offer a competitive benefits package including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Programs
• Career Growth Opportunities
• Supportive Team Environment

Compensation

$23.00 - $25.00 per hour

Compensation is based on experience, qualifications, skills, and overall fit for the position.

Pivotal Health is an Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to any protected status under applicable federal, state, or local law.