Field Service Technician

Description

Greenbridge is seeking a highly skilled and customer-focused Field Service Technician to provide installation, maintenance, troubleshooting, repair, and technical support for a wide range of packaging equipment and systems. This role serves as a critical technical resource for both customers and internal teams, ensuring equipment operates safely, efficiently, and according to manufacturer specifications. The ideal candidate will possess strong mechanical and electrical troubleshooting abilities, experience working with automated packaging equipment, and a commitment to delivering exceptional customer service. This position requires frequent travel to customer locations, effective communication skills, and the ability to independently diagnose and resolve complex equipment issues while supporting the continued growth and success of Greenbridge's packaging solutions.

• Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and assorted FS products at customer sites and Greenbridge company sites
• Performs setup calibration, testing, troubleshooting of circuits, components, instruments and mechanical assemblies using moderately complex blueprints and electrical schematics
• Conducts a variety of sophisticated electronic, mechanical, pneumatic and electro‑mechanical tests, repair and maintenance on equipment, assemblies, sub‑assemblies and parts to ensure the equipment functions according to the manufacturers specifications or to determine the cause of equipment failure
• Supports systems integration with customers, manufacturers/suppliers and other service personnel involving complex machine problems and/or turnkey systems
• Performs complex re‑builds and remanufacturing and participates in application engineering activities
• Manages and maintains an accurate truck inventory and the company vehicle, in accordance with company policies and expectations
• Works in unison with the Field Service Manager to maximize service call priorities based on service call activity
• Completes field service work orders, including billing of travel, labor hours, parts and other related items in a timely and accurate fashion
• May provide direction for less experienced team members
• Provides subject matter expertise of Greenbridge packaging systems and related equipment
• Performs product demonstrations and training as needed
• Other related duties and responsibilities as required or assigned by management

Requirements

• 5+ years performing repairs and maintenance on packaging equipment or related machinery
• Must have certifications from manufacturers training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or related products
• High School Diploma or equivalent education required; mechanical/electrical trade school and/or two‑year technical degree strongly preferred
• Must have a valid driver’s license and a good driving history
• Excellent interpersonal relationship skills and ability to work well with customers, suppliers and co‑workers
• Able to use a multimeter in a troubleshooting application
• Strong understanding of automatic machines and mastery of semi‑automatic machines
• Knowledge of all repair tools and ability to demonstrate their proper application
• Strong understanding of electrical and pneumatic controls and valves
• Must have strong mechanical and electrical background
• Must be capable of troubleshooting electrical and mechanical issues and developing efficient solutions to resolve problems
• Can work independently with minimum supervision
• Must have passion for delivering outstanding customer service
• Excellent verbal and written communication skills
• Basic understanding of electrical and pneumatic controls and valves
• Must have mechanical aptitude
• Proficiency in Outlook, Excel, Word and other applications as required
• Programming software experience preferred – Allen Bradley and/or Siemens

Working Conditions / Physical Requirements

• Must lift and handle parts up to 75 pounds
• Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
• Must work in a variety of settings, including fast‑paced industrial and production environments
• Some overnight travel required, including long‑distance driving and air travel