Field Service Technician
$70k - $85kFull-time
L.S. Starrett Company
Field Service Technician
Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc.
Full-Time | Remote/Field-Based – Must reside in PA, OH, NY or New England Area. Flexible field schedule based on customer needs; frequent overnight travel required About the Company Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.
With a strong commitment to innovation, technical excellence, and customer satisfaction, we provide precision measurement systems and support that help businesses meet demanding quality standards. Join Our Team as a Field Service Technician! In this customer-facing role, you'll be responsible for installing, maintaining, calibrating, troubleshooting, and repairing advanced precision measurement systems at customer facilities. You'll work with cutting-edge vision, optical, force measurement, and other metrology technologies while providing exceptional technical support and customer training. What You'll Do:
Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc.
Full-Time | Remote/Field-Based – Must reside in PA, OH, NY or New England Area. Flexible field schedule based on customer needs; frequent overnight travel required About the Company Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.
With a strong commitment to innovation, technical excellence, and customer satisfaction, we provide precision measurement systems and support that help businesses meet demanding quality standards. Join Our Team as a Field Service Technician! In this customer-facing role, you'll be responsible for installing, maintaining, calibrating, troubleshooting, and repairing advanced precision measurement systems at customer facilities. You'll work with cutting-edge vision, optical, force measurement, and other metrology technologies while providing exceptional technical support and customer training. What You'll Do:
- Install, set up, calibrate, and validate advanced precision measurement equipment at customer facilities.
- Perform preventive maintenance, diagnose equipment issues, and complete necessary repairs.
- Troubleshoot mechanical, electrical, software, and application-related problems.
- Provide on-site and remote technical assistance to customers.
- Train customers on equipment operation, software functionality, and best practices.
- Complete accurate service reports, expense reports, time records, and technical documentation.
- Maintain company tools, testing equipment, and assigned service inventory.
- Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve technical issues and improve customer satisfaction.
- Support trade shows, product demonstrations, and technical training events as needed.
- Identify opportunities for equipment upgrades, retrofits, and replacements.
- Follow company safety, quality, cybersecurity, and customer-site requirements.
- Strong mechanical and electrical troubleshooting skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to understand technical documentation, schematics, and service manuals.
- Strong interpersonal, communication, and customer-service skills.
- Self-motivated individuals who are comfortable working independently and managing multiple priorities.
- Ability to adapt to different customer environments, equipment, and technical challenges.
- A commitment to delivering reliable technical service and maintaining positive customer relationships.
- Experience with vision systems, optical comparators, coordinate measuring machines (CMMs), dimensional metrology, or force measurement equipment.
- Previous experience servicing or calibrating precision measurement equipment.
- Familiarity with industrial automation systems, machine tools, or advanced manufacturing technology.
- Experience in customer-facing field service, technical support, or equipment installation.
- Experience providing technical training or equipment demonstrations.
- Associate degree in Electronics, Engineering Technology, Mechatronics, Industrial Technology, or a related field, or equivalent relevant technical experience.
- Experience working with industrial equipment, automation systems, machine tools, or precision instrumentation.
- Valid driver's license.
- Must reside in Pennsylvania, Ohio, New York, or one of the New England states (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, or Maine).
- Ability and willingness to travel frequently, including overnight stays.
- Availability for occasional travel outside the assigned territory, including international travel.
- Ability to work a standard Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, with flexibility based on customer and service requirements.
- Ability to work safely in manufacturing and industrial environments, including standing, walking, bending, reaching, and accessing equipment.
- Ability to handle service tools, parts, and equipment safely, with or without reasonable accommodation.
- Comprehensive medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Company-provided life insurance
- Paid time off and paid holidays
- 401(k) retirement savings plan with employer matching contributions
- Professional development and career growth opportunities
Vacancy posted 3 days ago
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