Portland Shop - Retail Associate

Tactics Retail Sales Associate

At Tactics, we believe everyone should have the opportunity to stand sideways on a board. Our mission is to provide our customers with the best selection of gear, shoes, apparel, and accessories to help them get outside and have fun. With a rich history that spans over two decades, Tactics has evolved into a leading online retailer. Our journey began with a small brick-and-mortar store in Eugene, Oregon, serving the local skateboarding and snowboarding community. As our reputation for quality products and exceptional customer service grew, so did our reach. Today, we proudly serve customers worldwide, offering an extensive range of products from the most trusted brands in the industry.

Our philosophy is simple: we look for candidates who authentically love the skate & snow industry and the products we sell as much as we do. We value a commitment to excellence, a growth mindset, and a willingness to never settle for the status quo. We seek candidates who positively represent Tactics by being brand ambassadors and reinforcing our culture of creating a fun and welcoming atmosphere.

The job is responsible for all retail sales activities: greeting customers, answering questions, offering assistance, locating merchandise in-store or online through E-commerce, providing suggestions, lending knowledgeable product opinions, and the ability to problem-solve. Sales Associates are responsible for keeping the sales floor neat and well-stocked, creating displays, and maintaining stock areas. They are also accountable for POS register transactions, including ringing up sales, returns & exchanges, and processing cash and credit cards. Sales Associates must provide outstanding customer service by reflecting the company's vision, standards, and core values. Must maintain a professional & friendly attitude by ensuring guests feel welcome in a fun and engaging atmosphere. In this role, Sales Associates must be knowledgeable of all skate, snow, lifestyle products, apparel, pricing, and promotional events and stay updated with in-store sales and new products.

• Effectively assist customers, other department, and the public by being able to answer questions and be a resource for solutions to problems.
• Communicate product knowledge and recommend products to customers by listening to their needs and requests.
• Maintain awareness of customers to increase service and reduce security risk.
• Maintain inventory, displays, and storage, including the shop floor and backstock areas.
• Maintain high standards to keep the shop floor and backstock areas clean and neat. This includes organizing and straightening merchandise on hangers, folding and tidying shelves, vacuuming, sweeping, dusting, cleaning glass and shelving, disposing of cardboard in recycling containers, emptying trash, applying tags, and hanging on appropriate hangers on displays.
• Collect accurate register payments and accurately process intercompany transfers and customer returns.
• Ensure all prices and quantities are accurate.
• Follow all company policies and procedures.

The perks include:

• Full-time employees are eligible for medical, dental, life, vision, long-term disability, health spending accounts, and more.
• Opportunity to enroll in the 401(k) program with employer annual contribution
• Paid time off and holidays!
• Two weeks of paid parental leave for new parents
• Great work-life balance - opportunities for growth and development
• Employee discounts, such as gear and lift tickets
• Opportunity to positively impact your community with volunteer paid time off (at your overtime rate), community events, ride day, and more.

Benefit availability and perks may be subject to location and length of employment; Tactics reserves the right to update the benefits and perks at any time.

Requirements include:

• Ability to work flexible hours that may include weekends, holidays, rotating shifts, and on-call responsibilities.
• Dependable and reliable.
• Commitment to customer service focus.
• Enthusiastic and friendly with a genuine desire to provide outstanding service.
• Ability to interact, communicate, and work effectively with individuals and teams.
• Ability to read, write, and effectively communicate with customers, peers, and management.
• Good math skills.
• Familiarities with electronic equipment, like a cash register, POS, and scanners.
• Basic PC or MAC knowledge Customer satisfaction-orientated.
• High school diploma or equivalent
• At least (1) year of working experience in the skate and/or snow industries is preferred
• Customer service experience preferred

What to expect includes:

• Must be able to stand and walk for long periods.
• Must be able to crouch, kneel, twist, and reach some of the me.
• Understand the speech of another person.
• Speak clearly so listeners can understand.
• See details of objects that are less than a few feet away.
• Must be able to lift at least 25 pounds.
• High level of contact with customers and coworkers.
• Occasionally deal with angry or discourteous people.
• Almost always work indoors.

Starting hourly rate is $17.00.

Tactics embraces the diversity of its applicants, employees, vendors, and customers. We are committed to creating and maintaining a workplace where all employees can participate and contribute to the business's success and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policies and how we do business at Tactics and is an essential core value.