Patient Services Coordinator - Children's and Women's Hope Mitchell Cancer Institute

Job Title

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Works at front desk of cancer center and oversees the check in and registration of patients to include all requirements of registration paperwork, copay collection, scheduling, verification of patient contact information and all other functions required for services provided to oncology patients
• As the first person patient will see, acts as ambassador of front line service for patients
• Travels to various MCI locations to provide front desk coverage
• Greets and welcomes all customers utilizing USA customer service model
• Assists with patient flow and coordinate a positive patient experience throughout the check in process
• Independently completes front desk responsibilities
• Maintains strong working relationships with administrative and clinical teams
• Participates as a key contributor to the JP Morgan patient satisfaction initiatives within the department
• Cross-trains in multiple administrative support functions
• Proactively update patients on waits and delays
• Proactively identifies opportunities for improvement and facilitates problem resolution
• Demonstrate maturity and professionalism with patients, staff and leaders
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Qualifications

• High School Diploma or equivalent and 2 years clerical experience in a customer service or healthcare setting required
• Comparable combination of education and experience may substitute for the above requirements.

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer minorities/females/veterans/disabilities/sexual orientation/gender identity.