Field Service Engineer

Field Service EngineerAre you someone who thrives on helping others? Enjoys solving challenging technical problems? Is passionate about working hands-on with computer hardware? Then you may be interested in the Field Service Engineer (FSE) position that we have available. It's an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction. You will provide onsite system diagnostic and analysis support to customers within a geographical territory, or assigned to a specific account, supporting the customer per the terms of the Service Level Agreement (SLA) with Park Place Technologies. Specifically, it will be responding to customers' system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations. This role requires driving to different customer sites within a 120-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. You will work Monday-Friday, 8am-5pm and also must be willing to participate in after-hours, on-call rotation responding to customer issues and servicing all equipment regardless of product training within the designated service area.What you'll be doing:Customer SupportEnsure timely, professional and effective response to customer service needs to maintain a high level of customer satisfactionProvide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple tripsPerform service in a cost-effective manner, displaying professional attitude and courtesy while on siteMaintain effective communication with customer and our customer support center during repair process and any projected delayAnalyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repairAnalyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problemsUtilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changesFollow customer specific repair procedures; assess current and future customer needs based on usage of the systemInventory/Parts ManagementDetermine needed parts and quantities based on contracts in service areaReturn bad or excess parts in a timely mannerManage accurate inventory count (daily and as required) and perform bi-yearly physical count inventoryAdministrativeAccurately complete and timely return audit forms, email replies, timesheets and expense reportsAttend and participate in regularly scheduled team meetingsAccount for all activities correctly using Field Point time reporting utilityWhat we're looking for:Experience working with OEM data center hardware with ability to grasp new products/conceptsSuccessful prior field experienceStrong troubleshooting skills; CompTia A+ and Server + preferredAvailability for after hours, on-call rotation to support customer needsMust possess a valid driver's license and an appropriate driving record based on the position travel requirementsAbility to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. Potential requirement for work at height, including the use of laddersMust be able to pass customer background screenings in addition to Park Place Technologies pre-employment screeningBonus Points: Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpfulBachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferredEducation: High School Degree requiredTravel: Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)