WORKERS' COMPENSATION INSURANCE SUPERVISOR II

Job Description and Duties

If you've been looking for a role that combines your claims expertise with project work, cross-functional collaboration, and organizational impact, this is it.

CMRD's Regulatory Program is seeking a highly motivated claims professional to fill an open Claims Operations Specialist role. This person will join a collaborative team responsible for supporting statewide claims initiatives, operational improvements, and regulatory readiness efforts.

This position offers a unique opportunity to work on projects and initiatives that impact the entire Claims organization. This role will partner with stakeholders across Claims, Legal, Claims Business Technology, Data Analytics, Information Technology, Training, and other business areas to identify challenges, develop practical solutions, and support implementation of organizational priorities.

This position may be filled in the following State Fund locations: Bakersfield, Eureka, Fresno, Glendale, Oxnard, Pasadena, Pleasanton, Redding, Rohnert Park, Sacramento, Salinas, San Diego, San Luis Obispo, Stockton, or Vacaville.

What You’ll Do

Responsibilities may include:

• Supporting implementation of legislative, regulatory, and operational changes affecting Claims operations.

• Participating in enterprise projects and cross-functional initiatives.

• Researching and analyzing business issues, operational trends, and emerging needs.

• Developing guidance, job aids, reference materials, and communications for Claims staff.

• Identifying opportunities to improve processes, enhance operational effectiveness, and support organizational goals.

• Collaborating with stakeholders across multiple departments to develop and implement solutions.

• Supporting responses to audits, business inquiries, and operational requests.

What Makes This Role Unique

CMRD team members work on a wide variety of assignments that extend beyond traditional claims operations. This role provides exposure to statewide initiatives, enterprise projects, and cross-functional collaboration with leaders and subject matter experts throughout the organization.

The work is dynamic, highly collaborative, and well-suited for individuals who enjoy problem solving, learning new subject matters, and helping drive meaningful organizational improvements.

Ideal Candidate

The successful candidate will demonstrate:

• Strong knowledge of workers’ compensation claims operations.

• Excellent written and verbal communication skills.

• Strong analytical and critical-thinking abilities.

• The ability to research complex issues and translate findings into practical solutions.

• Experience building collaborative relationships with diverse stakeholders.

• Initiative, adaptability, and the ability to manage competing priorities.

• A customer-focused mindset and commitment to continuous improvement.

We are looking for individuals who are curious, solution-oriented, and motivated by opportunities to make a broad organizational impact.

If you enjoy tackling complex challenges, collaborating with others, and contributing to initiatives that influence claims operations statewide, we encourage you to apply.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/29/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Compensation Insurance Fund

Mailing Address

Attn: JC-521643 VL

PO BOX 659015

Sacramento , CA 95865

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Compensation Insurance Fund

Talent Acquisition/Staffing

JC-521643 VL

2275 Gateway Oaks Drive

Sacramento , CA 95833

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Applications submitted without an SOQ, or SOQs that do not address the prompt below, may not be considered.

  SOQ Prompt

  In two pages or less, using 11 point Arial font and single spaced, please answer the following prompt:

  The Claims Medical Regulatory Division frequently works with stakeholders across Claims, Legal, Claims Business Technology, Information Technology, Training, and other business areas to address complex operational issues and implement organizational improvements.

  Describe a project, initiative, or business problem you helped address that required research, analysis, stakeholder collaboration, and implementation of a solution.

  Please describe:
  

  • The issue, project, or business need.

  • Your specific role and responsibilities.

  • The stakeholders involved and how you worked with them.

  • The solution that was developed and implemented.

  • The outcome and impact of your efforts.

  Responses should demonstrate your ability to analyze complex issues, collaborate effectively, communicate clearly, and support organizational change.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:

Human Resources Contact:
Vanessa La
View phone number on calcareers.ca.gov
View email address on calcareers.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Rosa Gil-Robles
View phone number on calcareers.ca.gov

California Relay Service: View phone number on calcareers.ca.gov (TTY), View phone number on calcareers.ca.gov (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.