Customer Service Agent

Customer Service AgentAt Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.Job DescriptionWe are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a timely and courteous mannerProvide accurate product and service informationResolve complaints and escalate issues as neededMaintain records of customer interactions and transactionsCollaborate with team members to improve customer service processesEnsure high levels of customer satisfaction and professionalism at all timesQualificationsHigh school diploma or equivalent; associate degree preferredProven experience in a customer service or call center environmentExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to multitask and work under pressureBasic computer proficiency and familiarity with customer management softwareAdditional InformationCompetitive salary: $33,000 – $41,000 annuallyOpportunities for career advancement and skill developmentPaid training and onboardingHealth, dental, and vision insurance packagesSupportive team environmentPaid time off and holidays