Service/Repair Technician II

Job Description: E.H. Wachs is seeking applications for a talented Rental & Repair Service Technician based out of our solution center location in Gonzales, LA. In this onsite role you will be responsible for a variety of complex operations involving equipment assembly, component replacement, shipping/receiving and computer related tasks. You will play a key role in ensuring customer satisfaction through your high-quality work. Your attention to detail, interpersonal skills, ability to collaborate effectively with others, and excellent mechanical abilities will make you an invaluable asset to our team. How you will make an impact Perform computer related tasks such as order entry, inventory transactions, and shipping paperwork. Responsible for rental repairs including installing replacement parts to rebuild rental equipment. Required to log equipment in and out of the system based on customer info provided. Able to complete repair estimates for customer-owned equipment. Communicate with the sales team to understand customer requirements. Keep work area clean and perform all duties in a safe, effective, and efficient manner. Additional duties and tasks as assigned. What you need to be successful in this role Technical Aptitude: Must possess demonstrated technical aptitude, the ability to interpret drawing and specifications, and be mechanically inclined. Prior experience with equipment assembly and working with portable field machining equipment and various power tools is highly beneficial. Self-Starting Initiative- Ability to learn quickly, be resourceful, work independently with minimal supervision, and manage multiple projects simultaneously while adhering to deadlines. Cross Functional Communication - Strong interpersonal and communication skills. Ability to establish productive relationships, collaborate, and effectively communicate with customers and colleagues. Ability to resolve issues in a timely manner. Attention to Detail - Be detail-oriented with strong problem-solving and organizational skills. Adaptability - Must be able to adjust to a changing work environment, competing demands and deadlines, frequent changes, delays and unexpected events Qualifications: HS diploma or GED and a minimum of 1 year of relevant experience is required Must possess and maintain a valid driver’s license Computer proficiency with basic knowledge of Microsoft Outlook, Excel, and Word is required. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily performed in a machine/repair shop environment with exposure to heat, machinery and controlled chemicals. Exposure to frequent noises from drills, pneumatic tools, forklifts, and other general shop activities. Certain personal protective equipment is required when in the shop areas. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to type, finger, handle, control, or feel; reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must frequently lift and move up to 40 pounds regularly and occasionally lift and move 100 pounds. Company Information E. H. Wachs, an Illinois Tool Works Company, is a recognized world leader in the manufacture and distribution of field machining and valve exercising equipment. Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $16 billion in 2025. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 43,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. Learn More: ITW: E.H. Wachs: EEO Statement ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. Compensation Information: We believe our people are our greatest asset. That’s why we invest in creating an environment where you can thrive—both personally and professionally. For more details, visit our Benefits page. In addition, our benefits include paid vacation, sick, holiday, and parental leave. The pay range for this position is: $21.00 – $24.00 per hour. Please note that this pay information serves as a general guideline. The company considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. At ITW, we think and act like entrepreneurs. We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world. ITW is a Fortune 200 global multi-industrial manufacturing leader. Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe. We’re committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together. The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.