Shift Leader - FOH

Shift Leader 

JOB DESCRIPTION

Reports to: 

• Assistant/Director of Operations

Positional oversight of:

• Trainers, Team Members

Responsibilities & Qualifications include, but not limited to:

To fulfill our vision of Being The Most REMARKable Restaurant In Olathe, responsibilities and qualifications are aligned with our Core Values. Must be 18+. All leadership positions are Operations based first. 

Care For Our Guests by Delivering Radical Hospitality. This position champions a guest-first mindset.

Guests Come First

• Minimum of one year experience in the hospitality industry. 

Passionately Represent the Brand

• Enthusiastically leads or supports shifts in delivering world class hospitality, all day, every day.

Care For Our Team by Acting As One - This position champions a One-Team mindset.

Serve and Care for Each Other

• Attends and participates in Leadership meetings and ensures daily Training is being done and provides any required reporting and communication.

Loyal and Dependable Teammate

• Ability to work open, mid and closing shifts with the hours needed to meet the needs of the business. Saturday is a required workday. (Ex: as early as 5 am or as late as midnight)
• Engages in a partnership with all other departments (Sales and Brand Growth and Back of House, HR, etc.).
• Energetic and self-motivated, willing to actively engage the Team Members and contribute to a high-performance Leadership Team

Care For Our Business by Pursuing Excellence

Excel at Execution & Embody our Vision

• Completion of various checklists (Set-up, cleaning, rush-ready, etc.).
• Ensures the shift is using required operational systems to ensure success in guest experience, speed of service, food safety, etc.
• Able to efficiently manage time, multi-tasking, effective communication, and interpersonal skills.
• Follows, models and ensures team compliance with all Pathway content.

Steward our Things and our Growth with Care and Confidence

• Communicates expectations and goals related to operational standards and brand expectations, and shares and enforces CFA Olathe policies and procedures.
• Driven to excel in an ultra face-paced environment while prioritizing and making sound business decisions under pressure and in changing situations.
• Possesses a Growth mindset while being solutions-oriented, possesses a learning mentality, and is teachable.
• Has a bottom-line mentality to proper cash handling and equipment and facility management.

Duties, assignments, and schedules are subject to change to meet the needs of the business.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.