Patient Services Manager

Location: US-OH-Ohio-Virtual Pay Rate: Salary – Salary Plan, 60,000.00 USD Annual We’re looking for a friendly, compassionate leader to join our culinary team! Responsibilities Provide leadership that supports a team environment that fosters morale, passion, quality, and respect. Lead and manage team member recruiting, training, and development. Perform daily inspections, patient rounding, assessments, coaching, and counsel team members. Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs. Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment. Take action and provide excellent customer service to correct any issues that occur. Implement, manage, and maintain the patient ambassador program for high-quality service. Collaborate with department, facility, and company leadership to achieve goals. Stay informed on patient satisfaction updates and current trends. Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork. Participate in patient experience workshops and projects led by the organization. Skills Interpersonal Skills: Ability to interact with individuals of all backgrounds. Communication: Effective written, spoken, and non-verbal communication. Customer Service: Service-oriented mentality with a focus on exceeding expectations. Professionalism: Maintain a positive and professional demeanor. Proactivity: Self‑motivated with the ability to effectively prioritize projects and needs. Team Player: Willingness to provide support where needed to achieve outcomes. Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings. Organization: Attention to detail and ability to effectively manage tasks in a fast‑paced environment. Requirements Experience managing a team and in customer service. Computer experience with word processing, spreadsheets, and various software. Must be willing to relocate for promotion opportunities. Must have or be willing to obtain a valid Serve Safe certification or equivalent. Not required but a big plus: Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian. Working knowledge of Press Ganey/NRC Picker. What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee Assistance Program (EAP) Career development and ongoing training Important to Know Many healthcare facilities require employees to be fully vaccinated against COVID‑19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. #J-18808-Ljbffr