Senior Account Manager

ADP is hiring aTax Payroll Client Service & Product Support Advisor Do you want to join a company withaward-winningtrainingandworld-class service guidelinesto help you achieve success,growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Read on and decide for yourself. In this role, you will provide technical and operational support on regular production issues, processes, and procedures, including product and service resolution, support across business unit segments, and more. You will act as a subject matter expert for multiple products and/or functions. You carry the weight of ADP’s service reputation and client satisfaction in your hands. The nature of what you do every day will not change – your #1 goal is to support our clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you, we also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. What you’ll do: Technical Support. You will provide first tier support to clients for products, which could include providing prompt guidance and responses to service inquires and support for application users. Problem Solve. You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions, resolve issues, and provide solutions.Youwilltake the initiative to seek answers, solutions, and positive outcomes. Client Support . You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn . You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize . You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back andgenerating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. TO SUCCEED IN THIS ROLE: Between 4 to 6 years of client Account Management experience. Tax, Tax and Payroll Services, and/or financial experience. Equivalent technical training & experience in client relations. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. What are you waiting for? #J-18808-Ljbffr adpinternalcareers