Beverage Host/Hostess

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE

Beverage Host/Hostess

DEPARTMENT

Food & Beverage

REPORTS TO

Beverage Manager

SALARY GRADE

T1

FLSA STATUS

Tipped

Position Summary

Under the direct supervision of the Beverage Manager, contributes to the efficient daily operation of Food & Beverage activities by serving complimentary beverages and providing excellent customer service to customers, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Ensures beverage stations are cleaned, stocked, and maintained.
• Removes empty cups and dirty napkins and ashtrays from service areas.
• Greets guests in a friendly manner.
• Responds to customer inquiries and comments.
• Reports any maintenance or housekeeping discrepancies to management.
• Maintains beverage inventory and supplies; places orders with outside vendors as directed.
• Provides excellent customer service for all internal and external customers. 
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of: 

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Restaurant operations and beverage preparation principles.
• Food, health, and safety initiatives.
• Customer service standards.

Skill in:

• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Handling multiple tasks simultaneously.
• Addressing customer problems.
• Providing exceptional customer service.

Ability to:

• Communicate efficiently and effectively both verbally and in writing.
• Maintain confidentiality.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Demonstrate professionalism at all times.
• Demonstrate sensitivity to the needs of guests.

• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines. 
• Work independently with minimal supervision.
• Adapt to varying situations.
• Work in a fast-paced environment and meet deadlines.  
• Uphold strong ethics and integrity.

Minimum Qualifications

• High School Diploma or GED.
• Six (6) months of customer service experience.
• A combination of relevant education and related work experience may be considered.
• Must be able to successfully pass a background screening /investigation according to the established requirements below.

Tribal and Native American preference shall apply to all positions.

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must obtain and maintain Food Handler’s and TIPS certifications.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.

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