Account Manager, Workshop

Partly's Account Manager, Workshop

Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.

As Partly's Account Manager, Workshop, you'll own the post-signature relationship with mechanical and service workshops on PartlyRepair. You'll take the handoff from Sales, drive each workshop to become a weekly-active customer, keep them there, spot expansion moments, and represent them internally.

Workshops are the front line of our service and mechanical segment: independent shops running everything from routine servicing to complex diagnostic and repair work. Your job is to make sure Partly earns its place in how they run their day, and that they get real, measurable value from it.

This is a hands-on operator role, not a relationship-only seat. You'll live in the data, resolve issues to ground, feed structured feedback to Product and Engineering, and build the playbook that lets us scale workshop success as the network grows.

Why join now: Partly closed a $50M Series B led by DST Global and is scaling fast across New Zealand, the UK and the US, in a $1.9 trillion industry that modern software has barely touched. You'd be early, close to the founders, and given real ownership from day one.

What You Will Do

• Own the workshop relationship. Take the handoff from Sales and drive newly signed workshops to weekly active: onboarded, trained, and using Partly as part of their daily workflow. Be the person owners, service managers and parts buyers call when something's up.
• Drive adoption, retention and expansion. Run regular check-ins, lift usage of the features that matter, spot churn risk early, and reactivate dormant workshops before they slip. Find expansion moments (more users, sites or higher-value propositions) and build the playbook for them.
• Resolve issues to ground. Own workshop issues from first report through root cause, fix and follow-up, working with Support, Product and Engineering rather than passing tickets on.
• Be the voice of the workshop. Turn workshop needs and feedback into a clear point of view for Product, Engineering and the commercial team, so we ship the right things in the right order.
• Lead with data. Track workshop health, weekly active use, key feature usage and expansion signals across your book, and act on what you see.

Your Skills

• Customer success or account management experience. You've owned post-sale relationships, adoption or retention at a scaling business, ideally B2B. People trust you quickly.
• Hands-on operator. You pull the data yourself, live in the CRM and dashboards, run the account review, and fix the issue rather than passing it on.
• Strong communicator. Credible with a workshop owner on site, an engineer in Slack and a senior leader in a review.
• Ownership mindset. Proactive, decisive and comfortable working with autonomy in a fast-moving business.
• Process and systems instinct. You spot the manual, repetitive thing and turn it into a repeatable process.
• (Preferred) Automotive or workshop context. Knowing how mechanical and service workshops run (parts procurement, service workflows, workshop economics) will help you land fast, but sharp generalists are welcome.
• (Bonus) Experience with marketplace, infrastructure or B2B SaaS products where the technical side matters to the customer experience.

Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional.

Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional.

Benefits

• Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London, and Austin offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)
• Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such as gym memberships, rock climbing, physical therapy, massage, doctor visits, prescriptionsanything that you or your family need!
• Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work plan (four days a week at full pay for your first three months back).
• Workspaces That Inspire - Our brand-new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes just a few steps away.
• Getting Here Is On Us - If you commute to a Partly office or coworking space (atleast 4 days a week), choose from a paid 24/7 parking spot or a commuting allowance. One less thing to think about!
• Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, and Austin), we default to working from the office every day. This lets us move faster, make better decisions, and build strong relationships. We also operate with a high-trust environment, so you can manage your time around your life and flex your schedule to do your best work.
• Time Off - you can use your annual leave and sick leave from day one, no waiting to accrue it first. And if you ever go into a negative balance, that's fine too, we trust you to manage your own time off
• We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.
• Giving - We support charitable giving and will top up your donation by 33% for charities on the GiveWell list
• Equity - You'll receive share options (ESOP) with a 4-year vesting schedule and a 1-year cliff, true ownership in Partly from day one. Your strike price is a flat $0.01 per share, and you have up to 10 years to exercise.

Relocation

If you're relocating to Partly HQ, whether from overseas or within the country, we offer a generous relocation allowance to help support your move.