Customer Service Representative (Bilingual/Spanish)

Job Description

Job Description

LHH Recruitment Solutions is partnering with a growing Financial Services Company in Albuquerque, NM that is looking for a full-time Customer Service Representative (Bilingual in Spanish/English) to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$23.00 per hour depending on experience. Must have Financial Services or Banking experience to qualify.

As a Bilingual Customer Service Representative, you will be the first point of contact customers both inbound and outbound.

Key Responsibilities

• Answer inbound calls, make outbound calls, and emails with customers.
• Guide customers through the order processing and product details.
• Document all interactions in the CRM system with accurate data entry and attention to detail.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Deescalate calls as needed
• Translate bilingual Spanish calls and written emails to Spanish/English
• Assist with outbound calls for follow-ups.
• Customer account management and verification of information.
• Process payments accordingly and provide receipt via email to the customer
• Assist with any troubleshooting tier one support for the customer.
• Support special projects as needed.

Required Qualifications

• High school diploma or equivalent is required.
• 1+ years of customer service experience or call center experience, preferably in insurance or healthcare industries.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Bilingual in Spanish/English

If you are interested, apply now!

Pay Details: $20.00 to $23.00 per hour

Search managed by: Morgan Ross

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.