Billing Operations Manager

Job Overview

The Billing Manager oversees and manages the full billing cycle to ensure invoices are accurate, compliant, and issued on time. The role is critical in maintaining healthy cash flow, supporting financial reporting, and driving efficient revenue processes. The Billing Manager leads the billing team, ensures adherence to regulatory and organizational standards, improves billing operations, and collaborates across departments to resolve discrepancies and enhance customer satisfaction.

• Operational and Financial aspects of the consolidated Experian Billing system ensuring accurate financial reporting customer invoicing and swift issue resolution.
• Compliance with Internal Finance policies, procedures and controls as well as having a sound knowledge of the functionality and capabilities of the Experian Billing system to make a positive impact on the business.
• This role reports to the Head of Revenue Assurance SA
• Manage a team of 3 staff members whose primary responsibility will be the processing of customer contracts and billing in a timeous manner (Complete, accurate and timely) and provide coaching, training and performance feedback
• Take accountability of all billing queries and the timely identification and resolution of all billing errors
• Assist with monthly account reconciliations and general ledger activities.
• Improve billing process & streamlining current processes
• Assist with Automation of Ad hoc billing process (Batch process\Collection Letters\Forensic services) and system improvements
• Analyze, measure and report on trends and reasons for actual cash and revenue performance against targets
• Laser focus on revenue assurance and identifying instances where billing has not taken place or revenue has been missed (e.g. overuse, deferred balances not released)
• Oversee credit adjustments and refunds on monthly basis.
• Work with cross-functional teams in resolving financial and revenue related issues
• Work closely with accounts receivable team to reduce debtors aging and optimize collections
• Perform revenue analysis, calculations and reporting on monthly basis.
• Firm grasp of DBO KPI’s and demonstrate impact on reducing these

Responsible for:

- Pre Billing Reports (Fixed Variable) and Usage Recons

- month End Billing Run for SA

- SLS in Advance & Ombud reports and any other ad hoc reports

- Monthly updating and maintaining usage accumulation report and counts

- Monthly BI journal reports (Quarterly payment clients, Deferred, and Usage) to be sent for Review and Approval by Head of Revenue Assurance