Retail Store Manager

Sorrel River Ranch, a Four Diamond luxury guest ranch located along the scenic Colorado River is surrounded by 2,000-foot-high cliffs, buttes, and mesas. This exclusive 240-acre riverside oasis is 17 miles from Moab, 21 miles from Arches National Park and 43 miles from Canyonlands National Park.

JJ’s Mercantile, an old-fashioned general store along scenic Highway 128, is reminiscent of days gone by. Located at the entrance of Sorrel River, it is a one-stop-shop for a full range of groceries; from farm-fresh vegetables, eggs, butter and fresh daily made bread; to treats, snacks and other necessities along with curated gifts, camping gear and Sorrel River Ranch and JJ’s Mercantile branded apparel.

JJ’s Mercantile is seeking a well-rounded Retail Store Manager that is a hospitality, customer-oriented, hands-on manager and can handle a fast-paced Grab-N-Go menu. Retail sales experience is required. The ideal applicant will have front of house and kitchen experience as well.

POSITION PURPOSE:   

• You are the ‘face’ of our store and ensure visitors receive a heartwarming welcome.
• To embody the company standard by exceeding guest expectations in all areas of service.
• Manage small and large details related to guest requests and communicate necessary follow-up with pertinent staff.
• Work to further JJ’s Mercantile products and services by proposing solutions and striving to innovate and streamline operations.
• Be a leader within the Sorrel hospitality team and encourage and support the team to deliver our products and services to the highest possible standard every day. 

RESPONSIBILITIES/TASKS: 

• Ability to manage front-of-house staff (retail clerk) including scheduling shifts and help with culinary as needed;
• Assist guests with questions and sales of retail items including clothing, general retail, and food items
• Responsible for stocking shelves, inventory, and general cleaning of retail space as needed
• Responsible for checking guests out and assisting with any purchases made at the store
• Assist with sales of pre-made upscale Grab N Go foods including sandwiches, salads, wraps, pastries, desserts, etc. This may include wrapping sandwiches, boxing/bagging food, pricing them, stocking them on shelves or cooler, etc.
• Ensure timely and accurate customer service.
• Handle complaints and specific customers’ requests.
• Troubleshoot emergencies.
• Prepare and monitor store budget, stock and supply orders.
• Ensure the company’s policies and security requirements are met. 

QUALIFICATIONS:   

• Purchasing skills and experience working with vendors .
• Extensive retail background, with a minimum of 3 years in a retail environment .
• Results-driven l eadership skills required .
• Professional demeanor and appearance .
• Ability to sell the brand ( private label) .
• Knowledge of MS office products (Word, Excel, Outlook & PowerPoint) as well as Google Suite.
• High ethical standards.
• Excellent communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• High School diploma: additional certification is a plus.

PREFERENCES:   

• CPR/First Aid Certified.
• Flexible team player.
• Confident, personable, and sophisticated.
• Enjoys working in a fast-paced, demanding atmosphere.

WORK REQUIREMENTS:   

• Valid Utah food handler’s card and alcohol serving permit.
• Valid driver’s license.
• Proficiency in English (oral and written).
• Ability to lift 25 pounds.
• Flexible schedules include days, nights, weekends and holidays.

BENEFITS:

• Health Benefits
• Affordable Housing at the Ranch    

We have limited rental housing available on a first come, first served basis. The starting rate of pay will be based on level of experience.

We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.