Program Manager

At Priority Dispatch, our technology powers emergency call centers worldwide. We’re looking for a Program Manager who thrives on bringing structure to complexity and can drive seamless software releases that support the people on the front lines. This role is a hybrid position based in Salt Lake City, UT. The Program Manager will own release processes, improve operational efficiency, and ensure high-quality delivery of features, enhancements, and fixes across multiple products and environments. Benefits include health, dental, vision, pet, and legal insurance, PTO, 401K and HSA contributions, gym reimbursement, and more. Job Summary The Program Manager is responsible for driving the planning, coordination, and execution of software release programs across product, engineering, QA, and support teams. This role ensures structured, predictable delivery of releases through strong program governance, clear communication, and alignment across cross‑functional stakeholders. Key Responsibilities Own and manage end-to-end software release cycles across multiple products and teams Drive alignment on scope, timelines, and release readiness across product, engineering, and QA Ensure releases are delivered on schedule with clear accountability and minimal disruption Build and maintain integrated program plans that align product roadmaps with engineering execution Coordinate dependencies across development, QA, support, and external stakeholders Facilitate regular release planning, status reviews, and readiness checkpoints Serve as the central point of coordination for release activities across teams Translate technical and product updates into clear, actionable communication for stakeholders Ensure transparency on risks, timelines, and trade‑offs Define and standardize release management processes, workflows, and documentation Improve consistency in release planning, version control, and deployment practices Drive adoption of best practices in Agile delivery and release governance Monitor progress against milestones, proactively identifying risks and blockers Manage dependencies and critical paths to ensure successful delivery Support go/no‑go decisions through readiness tracking and risk assessment Establish program-level metrics and reporting on release health, timelines, and outcomes Provide clear and concise updates to leadership on progress, risks, and mitigation plans Ensure releases follow defined governance and approval processes Identify gaps and inefficiencies in release processes and drive improvements Partner with teams to refine workflows, tools, and communication models Foster a culture of accountability, predictability, and operational excellence Qualifications Bachelor’s degree in Business, Engineering, Computer Science, or related field 5+ years of experience in program management, preferably in software or SaaS environments Proven experience managing complex, cross‑functional release programs Strong understanding of Agile methodologies and modern software delivery practices Experience with release management, deployment cycles, and production environments Excellent communication and stakeholder management skills Experience with tools such as Azure DevOps or similar platforms Physical Requirements/Essential Job Functions Manages end to end software release cycles while keeping clear accountability and timelines on teams Ensures technical and product requirements are clear and actionable while minimizing risks to the projects Establishes and maintains metrics to provide clear updates to stakeholders on progress and risks Concentrating for long periods of time Sitting or standing for long periods of time Communicating in person, through web chat, or email for long periods of time Analyzing and interpreting data for long periods of time Managing multiple projects with tight deadlines Effectively managing stakeholders and teams through project completion Equal Employment Opportunity Priority Dispatch Corp. is an Equal Opportunity Employer. For more information, view the Federal EEO poster at: #J-18808-Ljbffr