Field Service Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on‑site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and services our customers throughout the continental United States and Canada. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. Benefits Company car available for personal use Paid training Generous benefits package including a copay medical plan option, HSA medical plans with employer contributions, dental, vision, company‑paid life insurance, and short‑ and long‑term disability coverage 401K savings plan with a generous company match, vested on the first day of eligibility Wellness program with discount on health insurance premiums Tuition Reimbursement Plan covering up to $5,250 Company‑paid LinkedIn Learning subscription or certification programs to develop skills and advance career Position Summary Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur‑Serv technician you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment. Essential Responsibilities Travel to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements Manage preventative maintenance schedule in a timely and efficient manner Assist other territories and technicians as needed, which may include travel to other metropolitan areas Takes ownership of meeting customers’ business needs Coordinate activities and seek assistance from technical support when appropriate Provide updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, wireless call processing system, or in‑person communication Manage parts inventory in accordance with established guidelines Submit required paperwork in a timely, efficient, and complete manner May be asked to train new technicians on‑the‑job Requirements Two or more years related experience and/or training Secur-Serv provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel to call if additional support is needed Able to attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments Valid and current state driver’s license Self‑motivated and able to work effectively under minimal supervision Knowledge/Skills/Abilities Ability to diagnose equipment operational errors and product failures Must be able to problem‑solve, think analytically and be attentive to detail Good verbal communication skills for interaction with customers Physical Demands Regularly required to stand, walk, sit, talk, write, and hear Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn Frequently lift and/or move up to 25 pounds Occasionally lift and/or move up to 50 pounds Must be able to meet all physical requirements up to eight hours per day Able to travel overnight 5‑10% Preferences Associates degree (AA) or equivalent from two‑year college or technical school preferred Equal Opportunity Employer WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. EEO is the law. To review your rights under Equal Employment Opportunity please visit #J-18808-Ljbffr