Technical Writer Customer Support Remote (United States)

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role As a Technical Writer on our Customer Education team, you'll create, maintain, and enhance help documentation and eLearning material for a variety of applications and services. In this role, you'll build and leverage relationships with key subject matter experts across our Product and Customer Experience teams to ensure comprehensive coverage of Rippling HR offerings and features. We're looking for a dynamic content creator and project manager who can communicate complex concepts clearly and succinctly; motivate stakeholders to keep projects on task; and develop rich, effective deliverables to support our global audiences. What you will do Create end-user documentation for new product launches and features Identifyand close knowledge gaps alongside CX & Product Review and edit contributor content to meet style guidelines and high content quality standards Incorporate structured content principles for single-sourcing information across locations and audiences Contribute your product and content expertise to the development of eLearning materials including training videos and hands-on exercises Effectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing content Review success metrics across content delivery methods Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts What you will need Minimum 2 years of experience in a technical writing role focused on end-user documentation for a B2B SaaS platform or product suite Experience developing written and visual materials for a professional customer audience Demonstrated experience managing complex projects with various stakeholders Experience supporting product release cycles in a fast-paced, ambiguous environment Excellent writing and grammatical skills; content is clear, succinct, and logical Strong organizational skills; ability to manage expectations and maintain focus Grit; a sustained history of hard work and perseverance Curiosity; a bias to constantly question, dig deeper, and learn Nice to have Experience with structured content and content reuse principles Experience with eLearning tools (e.g., Articulate 360 and Adobe Creative Cloud) and standards Experience authoring localization-friendly content About the team The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email View email address on click.appcast.io Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 70,000 - 105,000 USD per year (US Tier 1) 65,000 - 95,000 USD per year (US Tier 2) 60,000 - 90,000 USD per year (US Tier 3) #J-18808-Ljbffr