Broker Review Manager

About DHL What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Sr. Import Compliance Manager As a Sr. Import Compliance Manager you will implement and enforce DHL's Customs policies and procedures. DHL's continued success relies upon this role's ability to review, interpret and implement existing and new DHL policies. Key Responsibilities Manage import and export compliance activities in the U.S. gateway environment in an efficient and cost‑effective manner. Develop and maintain relationships with CBP, offering operational advice and identifying opportunities for operational and compliance improvement. Develop and maintain excellent working relationships with outside agencies (Airlines, Handling agents, OGA's & TSA) ensuring all specific requirements are met and DHL's operational activities are not compromised. Ensure compliance with federal and foreign regulations governing shipment, receipt and documentation of imported and exported products through DHL facilities. Monitor in‑bond shipments to ensure compliance with in‑bond requirements and closure of in‑transit transactions. Initiate, monitor and revise policies, procedures and service standards for customs clearance and import operations. Interpret trade and compliance policy and provide regulatory guidance relative to import procedures, documentation, business processes, record keeping, audits and training. Conduct regulatory compliance audits and self‑audits; develop and maintain associated databases, reports and documentation; facilitate corrective actions in areas of non‑compliance. Ensure duty payment is timely and accurate. Ensure duty billing is accurate and does not exceed amounts paid or payable to CBP. Ensure quality system is implemented and maintained within the Clearance and Export Departments. Manage to a reduced volume of CBP and OGA fines and penalties. Manage to a reduced volume of Post Entry functions. Provide compliance support to the global account entry team and drive quality and compliance to customer's specifications and standards. Provide compliance support to import and export managers and working groups within the gateway. Design, develop and review business process flows and procedures identifying process improvements; collaborate with gateway management, Gateway Services and DHL compliance to implement projects and support changes as required. Develop and coordinate internal compliance training. Ensure quality communication between the Clearance Department and other U.S. Gateways and the Global Network; maintain excellent relationships to ensure shipments are handled in accordance with CBP and OGA regulations. Develop and maintain relationships with DHL customers, sales and gateway operations, offering compliance expertise and guidance. Contribute to the DHL compliance team P&L to provide cost efficiencies in line with company strategy and projections. Set, measure and review KPIs, targets and objectives for direct reports, as appropriate, to facilitate achievement of company objectives and personnel development. Engage in domestic travel up to 25% to ensure on‑site responsible supervision of import and export activities. Specific Process Responsibilities Import Entries Export Shipments Regulatory Audit and Self Audit Post Entry Corrections Fines and Penalties Duty Pay‑in CBP, OGA and BIS Compliance CBP, OGA and BIS Relations Skills and Qualifications Valid Customs Broker License required Typically requires a Bachelor's or Master's degree in a related discipline or 5–10 years of increasing responsibility in a related field. Extensive knowledge and expertise of import and export regulatory requirements. Additional Professional Certifications desirable. Experience with Free Trade Agreements. Experience with in-bond transactions. Ability to interpret government regulations pertaining to the Harmonized Tariff Schedule and Schedule B codes. Must have a sound understanding of financial and/or accounting principles. Highest standards of communication skills are essential. Thorough understanding of the southern border clearance process and a practical application to problems and situations encountered are required. Mastery of existing and emerging technologies, processes and practices. Highest levels of integrity required. Proven record in achieving targets/objectives. Employee Benefits & Incentives Salary Range: $124,575 - $166,100 Bonus/Incentive Programs Retirement Savings – 401K with company match myShares – Voluntary plan to buy discounted company shares Medical, Dental, Vision, well‑being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities EEO Statement We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. The EEO is the Law and supplements are available here: Know Your Rights: Workplace Discrimination is Illegal ( #J-18808-Ljbffr