Client Service Representative

Job Description Job Description Job Overview:
As a Call Center Agent / Dispatcher, you will be responsible for handling inbound and outbound calls from customers and team members in a professional and efficient manner. Your primary goal will be to provide exceptional customer service, address inquiries, resolve issues, and ensure customer satisfaction.
Working Conditions & Scheduling:
This is an in-person role. This is not a remote, work from home, or hybrid role.
May require evening, weekend, or holiday shifts based on business needs.
Applicant must be able and willing to work ONE of the following shifts:
Option 1:
Work Days: Sunday - Thursday
Days Off: Friday - Saturday
Option 2:
Work Days: Tuesday - Saturday
Days Off: Sunday - Monday
Option 3:
Work Days: Monday - Friday
Days Off: Saturday - Sunday
Education and Experience:
High school diploma or equivalent required
Minimum of 1 year of experience in a call center / office administrative / or trades dispatcher role
Responsibilities:
Inbound Calls: Handle incoming calls from customers regarding service requests and technical issues.
Outbound Calls: Initiate outbound calls to sales leads, while identifying customer needs and promoting sales opportunities.
Appointment Scheduling & Dispatching: Coordinate with customers and team members to schedule service appointments, ensuring efficient allocation of resources and timely resolution of issues.
Documentation: Record detailed information about customer interactions, service requests, service memberships, and resolutions in the companys CRM system for future reference.
Customer Satisfaction: Ensure high levels of customer satisfaction by addressing concerns promptly, following up on service requests, and maintaining a professional and courteous demeanor at all times.
Team Collaboration: Collaborate with other team members, including field technicians and supervisors, to streamline processes, resolve complex issues, and improve overall customer experience.
Quality Assurance: Adhere to company policies, procedures, and service standards to maintain consistency and quality in customer interactions and service delivery.
Qualifications:
Customer Service Skills: Strong interpersonal and communication skills with the ability to actively listen to customers, empathize with their concerns, and effectively communicate solutions.
Problem-Solving Ability: Analytical mindset with the ability to quickly develop appropriate solutions to address customers needs.
Organizational Skills: Excellent time management and multitasking abilities to handle multiple customer inquiries and service requests simultaneously while maintaining accuracy and attention to detail.
Computer Proficiency: Proficient in using computer systems, including CRM software, email, chat, spreadsheets, and other relevant applications for documenting customer interactions and managing appointments.
Adaptability: Ability to work in a fast-paced environment, adapt to changing priorities, and remain calm under pressure.
Team Player: Willingness to collaborate with team members, share knowledge and expertise, and contribute to a positive and supportive work environment.
Company Description Greener Solutions Heat & AC has served the Central Valley for over 45 years. We are a trusted, local & experienced company providing residential heating and air needs/repairs. At Greener Solutions Heat & AC we understand the importance of "Going Green" and know it is the little things we can do to help the environment.

Whether we are installing a new air conditioning unit or new windows, we provide the most up-to-date, eco- friendly, energy efficient equipment.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by the team, customers, and where your work has a direct effect on the success of the company. If this sounds like you and you can add your special skills to the “Green Team”, spend a little time learning more about us by visiting Company Description Greener Solutions Heat & AC has served the Central Valley for over 45 years. We are a trusted, local & experienced company providing residential heating and air needs/repairs. At Greener Solutions Heat & AC we understand the importance of "Going Green" and know it is the little things we can do to help the environment.\r\n\r\nWhether we are installing a new air conditioning unit or new windows, we provide the most up-to-date, eco- friendly, energy efficient equipment.\r\n\r\nIf you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by the team, customers, and where your work has a direct effect on the success of the company. If this sounds like you and you can add your special skills to the “Green Team”, spend a little time learning more about us by visiting