Member Service Representative

Employment Type Full-Time, On-site #LI-ONSITE Entry Salary Range $18.31-$21.97 per hour with an incentive opportunity based on individual performance. Comprehensive Benefits Package Health & Wellness Medical, dental, and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match, life insurance, and disability coverage. Time Off Generous paid time off (PTO), paid holidays, and paid parental leave. Professional Growth Learning and development programs, plus tuition reimbursement to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours *Parental Leave and Tuition Reimbursement are available after one year of service. Language Proficiency Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency. What you'll do You will provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You will answer members' questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their financial goals. About Advia Advia is a fast‑growing Credit Union, in the top 3% of credit unions in the United States, and serves nearly 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and are passionate about placing our members’ needs above all else. Our culture can only be described as work hard, play hard. Benefits of Working With Us As an Advia team member you can expect regular and constructive guidance, development opportunities, great benefits, dedicated coworkers, and engaged leaders. We are committed to Equal Employment Opportunity and are proud of being a Veteran & Military Friendly Employer. We encourage you to live the Advia life! Requirements To genuinely care about people, acting with integrity and keeping people at the core. A willingness to learn and appreciate coaching to foster professional growth. A desire to provide solutions to leave the member better than you found them. Strong critical‑thinking skills. Strong communication skills. Cash handling and customer service experience is strongly preferred, but we can teach this too. A team‑centered mentality. Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr