Senior Customer Service Process Lead - Retail CX
Jaguar & Land Rove
Jaguar & Land Rover in Mahwah, NJ, is looking for a Customer Service Process Senior Specialist to enhance retailer service processes and customer satisfaction. The role entails analyzing performance metrics, conducting onsite visits, and collaborating with retailer leadership. The ideal candidate has at least 7 years of customer service experience, preferably with direct dealer contact. A Bachelor's degree is required and skills in Microsoft Office and retail automotive operations are highly advantageous. Work schedule is hybrid, with specific office days and substantial travel requirements. #J-18808-Ljbffr Jaguar & Land Rove
Vacancy posted 3 days ago
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