Coffee & Tea Field Account Specialist (Route Relief)

Job Description

Job Description

Join us as a Coffee & Tea Field Account Specialist

Fuel workplaces with great coffee and elevate customer experiences while providing route relief coverage. You’ll deliver, merchandise, service equipment, and grow sales across an assigned list of accounts.

Why this role

• Impact every stop: keep customers in stock, on schedule, and delighted.
• Blend service and sales: maintain beverage stations to standard while growing Revenue per Stop.
• Be the go-to: support the ASM (Area Sales Manager), spot opportunities, and solve issues fast.

What you’ll do

• Deliver, replenish, and rotate coffee, tea, and related products for assigned routes.
• Clean and verify equipment is operational; perform at least one daily CQC (Cup Quality Check).
• Service each customer on the set daily schedule.
• Handle invoices, inventory, and collections while on route.
• Boost performance by closing distribution voids on core items, executing seasonal and LTO promotions, applying pricing actions, and ensuring beverage stations meet standards.
• Escalate customer issues to the ASM promptly and follow through for resolution.
• Report inefficiencies, dissatisfaction, or new opportunities when running route relief.
• Assist the ASM with inventory cycle counts, warehouse tasks, and customer initiatives.
• Learn brewer basics to make minor repairs or adjustments.
• Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to strengthen satisfaction and loyalty; make sales calls when time allows.
• Support as needed with warehouse operations, accounts receivable collections, and customer service activities.

Schedule & driving

• Monday–Friday, 7:00 a.m.–3:30 p.m.; overtime as needed.
• Valid driver’s license required.
• Ability to successfully complete a DOT physical.

Qualifications

• High school diploma or equivalent.
• Route delivery experience a plus.
• Customer service background preferred; foodservice experience desired.
• Clean and solid driving record.

Strengths for success

• Hands-on mechanical aptitude with company hardware/software.
• Strong customer-needs assessment and problem-solving.
• Goal-oriented, accountable, and proactive.
• Awareness of personal impact on customers and teammates.
• Active listening; effective communication with customers and management.
• Ability to build rapport and long-term relationships.
• Sound business judgment and independent decision-making.

Pay transparency & benefits

Farmer Brothers is committed to pay transparency and competitive compensation. The base pay range (as referenced when posted) may vary with experience and qualifications.

We use location-based salary adjustments to reflect local cost-of-living differences. Employees in higher-cost areas may receive a geographic premium based on market data and local factors.

When applicable, your exact salary will be discussed during the hiring process based on your work location.

• Comprehensive benefits may include health insurance, retirement plans, and paid time off.
• Our PTO policy provides time and pay at or above the levels required by applicable state or local laws in our operating areas.
• For details on compensation and location-based adjustments, please contact Farmer Brothers Human Resources.

Equal Opportunity

Equal Opportunity Employer / Veterans / Disabled