Operations Manager - Residential Cleaning Services

We are recruiting on behalf of a well-established and rapidly growing residential cleaning and maid services company serving Pittsburgh, Allegheny County, and the surrounding communities. To support that growth, we are searching for a driven and hands‑on Operations Manager to serve as the operational backbone of the business. This is a newly created leadership role — a genuine opportunity for the right people manager to step in, take full ownership, and grow alongside the company in the home services industry. If you lead from the front, thrive in a fast‑paced, high‑growth environment, and have deep roots in residential cleaning operations, this role was built for you. Key Responsibilities Lead, motivate, and supervise a field team of residential cleaning professionals, fostering a culture of accountability and high performance Own the full recruitment and onboarding cycle — from sourcing and interviewing candidates to training and integrating new hires Optimize daily scheduling and route logistics using field service software to maximize team productivity and minimize downtime Design, implement, and enforce Standard Operating Procedures (SOPs), conducting regular field audits to maintain consistent, 5-star service quality Monitor supply inventory, labor costs, and operational margins to protect and improve profitability Serve as the primary point of escalation for complex customer issues and internal team conflicts, resolving them with professionalism and speed Report directly to ownership, providing performance updates tied to key operational metrics Minimum Qualifications Minimum 3–5 years of operations management experience specifically within the residential home cleaning industry — commercial cleaning backgrounds alone will not be considered Demonstrated experience managing teams of 30 or more people Native or professional fluency in both English and Spanish — you must be able to communicate technical instructions to field staff and deliver professional reports to leadership Proficiency in field service software (such as ZenMaid or Jobber) and Excel for cost tracking and operational reporting Proven ability to solve problems quickly and independently in a high-volume, people-intensive environment A "boots on the ground" leadership style — this role requires presence in the field, not just the office Preferred Qualifications Proficiency in Portuguese is an advantage Prior experience preparing a business for franchise or multi-location expansion Familiarity with KPI-based performance management systems Base Salary: $60,000 – $70,000 per year, commensurate with experience. Work Schedule: Full-time, on-site, five days per week Location: Pittsburgh, PA and surrounding service areas Keller is a recruitment agency that provides services to clients ranging from startups and non‑profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long‑term client outcomes. To learn more about the firm and our candidate services, please visit Leading Headhunters & Executive Recruiters Cleveland | Keller Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Use of Artificial Intelligence in Recruitment Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. #J-18808-Ljbffr Keller Executive Search