Law Firm Collections Manager

Overview We are seeking an experienced and detail-oriented Collections Manager to lead the accounts receivable and collections function for our law firm. This role is responsible for developing effective collection strategies, partnering with attorneys and firm leadership, and ensuring timely resolution of outstanding client balances while maintaining professionalism, confidentiality, and compliance with applicable regulations and firm policies. Key Responsibilities Oversee day-to-day collections operations, including monitoring accounts receivable aging, prioritizing collection activity, and addressing delinquent accounts. Develop, implement, and refine collection strategies that improve cash flow, reduce aging balances, and support firm financial goals. Partner with billing attorneys, practice group leaders, accounting leadership, and firm management to resolve outstanding receivables and client payment issues. Prepare regular reporting on collections performance, aging trends, at-risk accounts, payment disputes, and key performance indicators. Review and resolve payment discrepancies, unapplied cash, short payments, overpayments, chargebacks, and invoice-related issues. Manage escalated client account matters with professionalism, discretion, and sound judgment. Ensure all collections activity is conducted in accordance with firm policies, ethical standards, client billing guidelines, and applicable laws and regulations. Identify process improvements, automation opportunities, and best practices to increase efficiency across billing and collections workflows. Support month-end, quarter-end, and year-end financial close activities as needed. Qualifications Minimum of 2 years of progressive experience in collections, accounts receivable, billing, client accounting, or financial operations, preferably in a law firm or professional services environment. Strong understanding of legal billing, accounts receivable, client account management, and revenue- cycle processes. Experience working with attorneys, clients, accounting teams, and senior leadership to resolve complex account matters. Proficiency with legal billing, accounting, case management, or collections software; strong Microsoft Excel and reporting skills. Excellent communication, negotiation, problem-solving, and conflict-resolution skills. High attention to detail, sound judgment, and ability to manage confidential financial and client information. Ability to manage competing priorities and meet deadlines in a fast-paced environment. Preferred Qualifications Experience with law firm collections, litigation-related receivables, or post-litigation collections. Familiarity with electronic billing platforms, client billing guidelines, trust accounting considerations, and professional responsibility requirements related to client accounts. Experience developing collections dashboards, performance metrics, or formal escalation frameworks. Compensation and Benefits We offer a competitive compensation package commensurate with experience, along with a comprehensive benefits program that may include medical, dental, and vision coverage retirement plan options paid time off paid holidays professional development opportunities other firm-sponsored benefits Work Environment This position requires regular collaboration with attorneys, finance and accounting personnel, firm leadership, and clients and is based onsite in our Dallas location. Equal Opportunity Statement We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. #J-18808-Ljbffr Downs & Stanford, A Professional Corporation