Quality Compliance Specialist

Quality Compliance SpecialistImagine how your ideas and expertise can change a patient's life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You'll bring your passion for problem solving and partner with various teams to influence decision-making for a product's entire lifecycle. Your work will involve you optimizing product development to impact patients around the world with pioneering technology.Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient's unmet clinical needs. It's our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. In this role, you will apply professional expertise and judgment to support quality compliance activities and business outcomes.How you will make an impact:Assess complaint information provided; evaluate each event for determination if it qualifies as a complaint; escalate as appropriateManage customer relationships and expectations during the course of complaint investigation and resolution processResearch, seek information and input, and challenge as appropriate, from Product Safety, Engineering and other departments/business units for complaint investigationsIdentify problems and lead projects to improve processes, procedures, and/or practices; recommend solutions, including devising new approaches to problems encounteredEvaluate complaints for Medical Device Reporting (MDR); prepare and submit MDR reports to FDASummarize findings, including a review of the investigation, product analysis, imaging review, instructions for use (IFU), and any other relevant labeling and/or training materials, and formulate conclusionsPrepare and submit final customer correspondenceOther duties assigned by Leadership (May assist in auditing complaint files)What you'll need (Required):Bachelor's Degree in related field, 3 years' experience complaint handling or equivalent work experience based on Edwards criteriaWhat else we look for (Preferred):Proven expertise in MS Office Suite and ability to operate general office machineryMedical device (cardiovascular, endovascular, or other critical care/surgical products), healthcare, or a related environment or equivalent work experience based on Edwards criteria preferred.Excellent written and verbal communication skills and interpersonal relationship skillsExperience working in a medical device (cardiovascular, endovascular, or other critical care/surgical products), healthcare, or a related environment requiredDemonstrated problem-solving, critical thinking, and investigative skills Ability to build stable working internal/external relationshipsFull knowledge and understanding of Edwards policies, procedures, and guidelines relevant to quality complianceGood knowledge of medical terms and human anatomyFull knowledge of Medical Device Reporting regulations, and regulatory reporting regulationsGood knowledge of Good Documentation Practices (GDP) as it relates to complaint filingAbility to manage confidential information with discretionAttention to detailAbility to interact professionally with all organizational levelsAbility to manage competing priorities in a fast paced environmentMust be able to work in a team environment, including inter-departmental teams and representing the department on specific projectsAbility to build productive internal/external working relationshipsAdhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/controlAligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families. The base pay range for this position is $68,000 to $96,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., geographic location, qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.