Parts Counterperson

Fields Cadillac of St. Augustine is seeking a positive team member to join our dynamic dealership to provide a luxury experience tobothour internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. What We Offer Medical Dental Vision Short- and Long-Term Disability Paid Basic Life Insurance 401(k) Plan Personal Time Off Paid Training Employee Vehicle Purchase Plans Health and Wellness Saturday Lunches Discounts on Products and Services Job Responsibilities Assist all customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner. Inform customers about companion part requirements and specials,and expose them to the full product line. Review body shop estimates to ensure parts ordered are correct and pricing aligns with estimates. Deliver high levels of service to both internal and external customers. Pull and fill orders from stock. Notify the parts manager of out-of-stock parts or shop materials needing immediate attention. Locate out-of-stock parts from external sources and submit emergency orders if necessary. Notify service advisors and customers when special-ordered parts arrive. Follow up on back-ordered parts. Verify will-call and back-order files weekly; return or restock items not picked up or required. Replenish assigned inventory daily. Ensure all internal parts requests are billed on service repair orders. Receive payment from retail customers or obtain credit authorization. Ensure all sales charges are signed by customers and that customers receive their invoice copies. Issue credit for returned parts, verifying the original invoice or number for accuracy. Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts. Set up orders for daily shipment, delivery, or pick-up. Work with the parts manager to maintain a lost sales tracking program. Job Qualifications CDKPreferred Ability to perform arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals. Job Requirements Valid Driver’s License. Background and MVR Check Required. #J-18808-Ljbffr