Clinical Support Specialist

The Clinical Support Specialist (CSS) role is designed to provide onsite/in‑person clinical facilitation as well as remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS performs administrative tasks such as chart preparation and Behavioral Health Integration. ESSENTIAL FUNCTIONS Onsite Clinical Facilitation Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth Providing technical support and assistance for telehealth visits, including room and equipment preparation Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR Procurement of patient referral documents as needed Acting as a liaison between clinicians and facility staff Interacting with staff and/or family members as necessary Maintaining responsibility for proper handling and cleaning of MTC Care equipment Behavioral Health Integration (BHI) Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company’s BHI system/software Providing assistance to assigned clinicians by accessing the facility’s EMR and recording relevant data into our EHR system in preparation for the clinical visit Working closely with clinicians to assure that patient visits run smoothly and efficiently GENERAL REQUIREMENTS All Clinical Support Specialists are expected to perform the core functions described above as assigned. Individual responsibilities may change over time to meet scheduling, facility partner needs, clinician needs, and changes in the healthcare industry. EDUCATION, EXPERIENCE AND LICENSING Minimum high‑school diploma required 1+ year in a healthcare setting preferred, but not required Medical Assistant or CNA certification is a plus KNOWLEDGE, SKILLS AND ABILITIES Basic working knowledge of medical terminology Experience with online healthcare tools Proficiency in Microsoft Office Suite – Outlook, Word, Excel Ability to maintain full confidentiality and comply with sensitive medical information, including HIPAA protected information and PHI Commitment to providing high‑level customer service and communication Ability to embrace a company culture of caring and kindness PHYSICAL AND ENVIRONMENTAL REQUIREMENTS A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards A reliable home internet connection A valid driver’s license and reliable mode of transportation The ability to travel up to 1 hour in any direction from home office to cover clinics when needed Ability to stand, walk, see, speak, hear, use hands and fingers to type or operate manual equipment, and reach with hands and arms. Regularly required to stoop, bend, and crouch. Specific vision requirements include close‑up corrected vision Must be able to lift, push, and pull up to 30 lbs. without restrictions Ability to remain sedentary for long periods while working on administrative tasks May be exposed to bodily fluids, viruses, or other infectious diseases within a healthcare facility Potential exposure to cleaning chemicals used within healthcare facilities DISCLAIMER This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MTC Care reserves the right to add, delete, or re‑assign portions of this description at any time based on business and patient needs. EEO STATEMENT MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr