Business Relationship Support Specialist

About this role:

Wells Fargo is seeking a Business Relationship Support Specialist in Government Banking as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com

This role supports a large, multi-state, high-revenue Government Banking portfolio with significant operational and service demands.

In this role, you will:

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong experience supporting complex or large portfolios of business or government customers
• Demonstrated ability to partner closely with relationship managers, customer support managers, partners, and senior leaders
• Self-motivated and proactive, with the ability to independently manage priorities, identify issues, and drive solutions with minimal supervision
• Solid understanding of regulatory, audit, and compliance requirements within a financial services environment
• Proven ability to manage and resolve complex customer issues, including escalations
• Experience coordinating across operations centers, internal bank partners, and external vendors
• Knowledge of Wells Fargo's products and services and ability to identify opportunities to support customer growth
• Strong presentation and communication skills with experience serving as a subject matter expert
• Ability to manage high operating exposure portfolios and support complex transaction execution
• Strong organizational skills with attention to detail in documentation, policy, and business continuity planning

Job Expectations:

• This position is not eligible for Visa sponsorship 

• This position offers a hybrid work schedule 

• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process 

• May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards 

#commercialbanking 

Location:

• 333 S. Grand Avenue- Los Angeles, California 90071
• 2700 Price Road-Chandler, Arizona 85286
• 11601 N Black Canyon Highway Phoenix, Arizona 85029
• 8601 N Scottsdale Road-Scottsdale, Arizona 85253

Required location listed above. Relocation assistance is not available for this position.

• Serve as a primary day-to-day point of contact for complex government customers

• Share leadership responsibilities for a portfolio of accounts in partnership with Relationship Managers

• Act as a self motivated, proactive contributor who independently manages priorities, anticipates customer and portfolio needs, and drives issue resolution through appropriate partners

• Proactively identify, escalate, and resolve complex customer issues to ensure timely and effective outcomes

• Follow all policies, procedures, and regulations

• Collaborate with internal partners to execute complex transactions and manage high risk or high exposure accounts

• Prepare and deliver presentations, training materials, and portfolio updates for clients

• Partner with management and internal stakeholders to support implementations, issue resolution, and status reporting

• Demonstrate sound judgment and decision making when addressing complex customer or operational challenges

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$60,000.00 - $109,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

19 Nov 2026

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.