Office Concierge

Office Concierge The Office Concierge is the welcoming face of our family of companies and serves as a key steward of our culture, hospitality, and workplace experience. This role blends guest-facing responsibilities, including traditional reception services, with a concierge approach toward workplace support. The Office Concierge will bring the same warmth and care to the people who work here every day as they do to our guest experience. The ideal candidate is warm, polished, detail-oriented, and energized by creating exceptional experiences, from a beautifully prepared conference room to a seamless first impression at the door. The Office Concierge partners closely with the Director of Community Building, the Office Manager, and firm leadership to enhance the office experience through exceptional service and culture-building. This is a fully onsite position for which the ability to be physically present in our Seattle office Monday through Friday, from 8:00 a.m. to 5:00 p.m., is necessary to perform the essential functions of the job. Your Role and Responsibilities Guest Reception & Workplace Hospitality Warmly welcome all guests to the office. Maintain welcome standards that create a polished and memorable guest experience from arrival onward. Responsible for the aesthetic presentation of the welcome area, conference rooms, workplace community, caf, and shared spaces, including seasonal and holiday dcor. Workplace & Administrative Support Maintain a tidy, welcoming, and well-functioning workplace by preparing and resetting conference rooms for meetings, ensuring snacks, beverages, and coffee are fresh and well-stocked, and keeping community spaces, including kitchens, counters, refrigerators, and dishwashers organized and clean. Support basic conference room technology and AV needs for meetings, coordinating with IT for more complex issues. Process incoming and outgoing mail, from sending sensitive, high-touch mailings to scanning incoming mail and distributing it electronically. Answer and route incoming phone calls with professionalism and warmth. Partner with the Office Manager to resolve office and facilities issues, occasionally working directly with property management to resolve an urgent issue. Serve as the shared space booking liaison for employees and teams, using the buildings amenities and conference rooms. Plan and manage 1 to 2 weekly catered office lunches, including estimating headcount, selecting and rotating vendors, researching menu options, accommodating dietary restrictions, and handling setup and post-meal cleanup. Order food and catering for meetings, client visits, and office events on an ad hoc basis. Assist with monitoring office and caf supplies and notify the Office Manager when replenishment is needed. Print, bind, and ship client and prospect materials for the Client Service team, as needed. Assist with calendar and scheduling requests, as needed. Culture & Community Building Help cultivate a workplace environment where colleagues feel welcome, valued, and inspired. Assist with events that build and reinforce our employee, client, and professional communities, strengthening culture and connection. Support the new hire welcome experience, including managing welcome gifts and first-day touches, in partnership with the People and Culture department and Office Manager. Team Participation Contribute to the success of the Administrative & Community Experience (ACE) team, fulfilling ad-hoc administrative requests that support colleagues and clients. This is a high-level overview of the roles duties, which may increase and vary based on business needs. Experience and Attributes 5 or more years of experience in hospitality, guest services, and/or administrative support in a comparable client- or customer-facing environment. Discretion and sound judgment when handling confidential client and colleague information. A collaborative spirit and genuine enthusiasm for building community. A warm and polished presence with a natural instinct for hospitality. Strong organizational skills and the ability to manage multiple priorities with grace. Excellent written and verbal communication skills. Proficiency with Microsoft 365, including Outlook, Teams, SharePoint, Excel, and Word. The ability to scale your talents to take on new challenges with a positive, helpful attitude, grounded in the belief that no task is too big and no task is too small. Candidates must meet all relevant employment qualifications at time of hiring, including (1) passing the background and credit checks successfully, along with any pre-employment exams; (2) signing all employee agreements; and (3) having the ability to consistently and effectively perform the jobs essential functions, duties, and responsibilities. Compensation and Benefits We provide a competitive salary commensurate with your experience and skills and offer a meaningful annual bonus based on company and individual performance. The anticipated salary range for this Seattle-based position is $65,000 to $72,000. Given the in-office requirement for this position (Monday to Friday, 8 a.m. to 5 p.m.), we also offer paid parking within the building to ease your daily commute, in addition to a pre-paid Orca card. This salary range applies to the current posting and may change in the future based on factors such as education, job-related knowledge, experience, skill set, and location. We offer excellent benefits including medical, dental, and vision coverage; generous time off (including a sabbatical program after 10 years); flexible spending plans for health care, transportation, and dependent care; 401(k) plan, educational reimbursements, and more. Detailed information can be found by clicking the Download Benefits Summary button on our Careers page. About Us For more than five decades, Laird Norton Wetherby (LNW) has served the interests of exceptional families and individuals. As both an RIA and trust company, LNW offers a full spectrum of specialized wealth and legacy planning, investment management, and trust and estate services that advance the aspirations and long-term multigenerational financial ambitions of its clients. LNW has offices in Seattle, San Francisco, New York, Los Angeles and Philadelphia, as well as an affiliate trust company in South Dakota, empowering clients across the U.S. LNW is majority owned by Laird Norton Company, one of the longest-sustained family enterprises in the United States, with co-ownership by LNW employees. This role will serve both LNW and LNC, which are on the same floor. Additional Information LNW aims to cultivate an inclusive environment and culture that fosters growth, collaboration and acceptance; where we celebrate the diverse voices and perspectives of our employees; and where employees feel empowered to bring their full, authentic selves. Our diversity drives us forward and helps us build deeper relationships with our clients and our community. The firm is an equal opportunity employer and prohibits discrimination against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns and volunteers based on their actual or perceived sexual orientation, gender, gender identity, gender expression, ancestry, marital status, registered domestic partner status, military and veteran status, civil air patrol status, national origin, immigration status, pregnancy (including childbirth and related medical conditions, and including medical conditions related to lactation) or medical condition (cancer and genetic characteristics).