Service Advisor / Assistant Shop Manager

Job Description

Job Description

Benefits:

• Paid Holidays
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Join a Growing European & Import Repair Team

We're an established, independently owned European and import automotive repair facility looking for an experienced Service Advisor / Assistant Shop Manager to join our leadership team.

This is more than a traditional Service Advisor role. We're looking for someone who thrives on building relationships, creating exceptional customer experiences, supporting technicians, and helping lead daily shop operations.

If you're looking for an opportunity where your experience is valued, your performance is rewarded, and your career can continue to grow, we'd like to talk with you.

Compensation & Benefits

• $80,000–$150,000+ annual compensation , based on performance

• Performance-based incentive opportunities

• Health insurance

• Dental insurance

• Vision insurance

• Paid Time Off (PTO)

• Paid holidays

• Ongoing training and professional development

• Opportunities for advancement within a growing organization

Responsibilities

As our Service Advisor / Assistant Shop Manager, you will:

• Build lasting relationships with customers through honest communication and exceptional service.

• Guide customers through the repair process from vehicle check-in through delivery.

• Prepare accurate estimates and obtain repair authorizations.

• Clearly explain repair recommendations, maintenance needs, and timelines.

• Communicate proactively with customers throughout the repair process.

• Coordinate workflow between customers, technicians, and vendors to maximize shop efficiency.

• Assist with scheduling, dispatching, and daily operational workflow.

• Source, order, receive, and process returns for automotive parts as needed.

• Work closely with the Shop Manager to improve efficiency, customer satisfaction, and overall shop performance.

• Help maintain a professional, organized, and positive workplace culture.

• Assist in resolving customer concerns in a professional and timely manner.

Qualifications

We're looking for someone who brings both technical knowledge and strong people skills.

Preferred qualifications include:

• Previous experience as a Service Advisor is required.

• Experience in an independent automotive repair facility is strongly preferred.

• Experience with European and import vehicles is highly preferred.

• Experience using Tekmetric shop management software is a plus.

• Experience with automotive parts ordering, receiving, inventory management, and returns is a plus.

• Strong written and verbal communication skills.

• Excellent organizational and time management abilities.

• Ability to multitask in a fast-paced environment while maintaining attention to detail.

• Strong computer and technology skills.

• Valid driver's license with a clean driving record.

Who You Are

The ideal candidate:

• Has built a reputation for honesty, professionalism, and exceptional customer service.

• Has previous experience in the independent automotive repair industry.

• Is well connected within the Rutherford County automotive community and has a strong professional reputation among customers, technicians, dealerships, or parts suppliers.

• Takes pride in solving problems and helping customers make informed decisions.

• Enjoys working with technicians and understands what it takes to keep a shop operating efficiently.

• Is self-motivated, dependable, and accountable.

• Wants to be part of a growing business where they can make a meaningful impact.

Why Join Us?

We believe our people are our greatest asset. We're committed to creating a workplace where talented professionals can build long-term careers, continue learning, and be rewarded for their performance.

If you're an experienced Service Advisor who enjoys working with European and import vehicles and you're looking for a leadership opportunity with room to grow, we'd love to hear from you.