Help Desk Specialist Tier 2

Ready to take your IT troubleshooting skills to the next level? Join a collaborative IT team where you'll solve technical challenges, support end users, and keep essential systems running smoothly.

All candidates should make sure to read the following job description and information carefully before applying.

CONTRACT TO HIRE - 3-6months

35-43/hr during contract then 75-80K annual compensation upon conversion plus benefits

Onsite in Flushing Queens

Skills: CompTIA A+, Windows, macOS, Microsoft 365, Active Directory, DNS, Citrix Virtual Desktops Jira, Confluence, Mobile Device Management, hardware/software troubleshooting, printer and peripheral support, patch management, remote support tools, break fix

We're seeking a Tier 2 Help Desk Technician with 2–4 years of hands-on IT support experience to troubleshoot hardware, software, network, and virtual desktop issues across Windows, Mac, and mobile environments.

Responsibilities

• Troubleshoot computers, printers, scanners, mobile devices, and network-related issues.
• Support Microsoft 365, Active Directory, file servers, permissions, and Citrix virtual desktops.
• Manage and document support tickets using Jira and create technical documentation in Confluence.
• Assist with mobile device management, software installations, patching, and security updates.
• Provide remote support, escalate complex issues, and deliver excellent end-user service.

Qualifications

• 2–4 years of hands-on IT support experience and required CompTIA A+ certification.
• Strong troubleshooting, communication, and customer service skills.
• Experience with Windows command-line tools, remote support, and ticketing systems. xhyhwjd
• A technical degree or equivalent practical experience preferred.